Job Description

The Company

The Forensic Access Group (incorporating Forensic Access, IntaForensics, Alecto Forensics, Analytical Services International and Forensic Testing Services) is a leading provider of forensic science services to the Criminal Justice System.



IntaForensics, a leader in digital forensics, cybersecurity, and e-Discovery services bring together a comprehensive suite of forensic and investigative expertise, trusted by clients across law enforcement, legal, and corporate sectors, we empower organisations to manage digital evidence, ensure compliance, and resolve disputes efficiently.



We are expanding rapidly and looking for an experienced Technical Sales Representative who can hit the ground running and support our existing Lima Forensic Case Management software team to deliver leading-edge solutions to government agencies and corporate clients.

The Location

Hybrid. Based from the office in Nuneaton, Warwickshire.

The Position

During an exciting period of growth at Forensic Access Group, we are looking to hire a Software Sales Representative to drive growth for LIMA Forensic Case Management Software, targeting and supporting legal, corporate and public sector clients and ensuring client satisfaction. With a competitive base salary and attractive commission structure, this role rewards your expertise and effort while offering the chance to shape the future of case management software solutions within the market.

Key Responsibilities

Sales and Customer Support

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Sales: Identify, qualify, and secure new clients across target sectors, including legal, corporate, and law enforcement. Preparation of client proposals, responding to customer queries and follow up opportunities. Client Engagement: Work closely with clients to understand their requirements and delver user training sessions (remote and on-site) to maximise clients use of the software. Conduct client product demonstrations Account Management: Build strong, long-term relationships with clients to foster trust and drive repeat business and collate client feedback for improved user experience Manage and maintain documentation related to client interactions, training materials, and support processes.

Technical Support & Implementation

Provide first-line technical support to clients by troubleshooting system issues through the support portal, Microsoft Teams calls, or onsite assistance escalating issues when necessary. Ability to assist with software installations and implementations for new and existing clients, remotely via Teams or in person site visits. Ensure timely responses to client queries and support tickets.

Collaboration

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Work in partnership with technical teams to ensure seamless delivery and client satisfaction. Work closely with the Product Owner, Software Development and IT teams to support product development Market Intelligence: Keep abreast of industry developments, competitor offerings, and emerging technologies to maintain a competitive edge. Supporting Tenders/Bid writing as required.

What We're Looking For

Technical Support or Technical Sales Expertise: Minimum 2-3 years' experience ideally in the software or technology space Industry Knowledge: Familiarity with case management software is a strong advantage. Consultative Selling: Ability to understand complex client requirements and deliver value-driven solutions. Technical ability and problem-solving skills: ability to learn software and trouble shoot quickly Interpersonal Skills: Strong communication, negotiation, and presentation skills with the ability to multitask Self-Motivation: Highly organized and able to manage time effectively, whether working remotely or onsite. CRM experience (Hubspot knowledge would be advantageous). Experience in the forensic or law enforcement sector would be desirable.

Company Benefits:

The company supports and encourages individuals to grow and develop with their career whilst balancing work and life, truly accommodating with life outside of the business. We are an ambitious, growing group of companies, but we maintain a small company culture. Every team member is valued, with each individual having access to all levels of management, including the CEO who is onsite regularly.



Company pension Healthcare benefit including employee assist program and 24-hour GP line Life insurance 3x salary Free on-site parking Flexible working Employee recognition/long service awards Employee referral scheme Regular social events

What Happens Next

We are all about our people, following an initial successful application, those progressing to interview will have the opportunity to come into our offices and meet with the team. Individuals are the key to our success.



We want to ensure that you are excited to be joining us, as we are for you to be joining us!

Please note: Due to the nature of the role and our work, applicants will be required to be DBS checked, and able to pass a SC/NVVP3 security clearance check. To gain this level of security clearance you must have been resident in the UK for a continuous period of 5 years.