Job Description

Vacancy Name

Software Support Advisor

Vacancy Number

VN2263

Location City

Poole

Employment Type

Permanent

About us

SBS are one of the UK's leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena.

About the job

This is an exciting opportunity to work in a dynamic environment as part of a young and vibrant team with opportunities to develop and progress. The role will be predominantly working to progress our flagship school budget management software where you will be part of a small team providing service desk support and software training to our customer base. This is a full time position, 37.5 hours per week.

Key attributes
Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users. Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic. Experience of delivering customer service across a variety of communication channels. Strong verbal and written communication skills - you'll be dealing with colleagues at all levels across the organization. Basic technical troubleshooting skills and experience of Microsoft products. Able to learn and absorb knowledge quickly, including developing an understanding of SBS' Budgeting software. Maintain a high level of service standards and act professionally at all times.

About you

Previous work in a customer service environment, ideally on a technical service desk which supports a large number of users. Ability to respond to a varying amount of customer queries from across the organization, while remaining resilient and enthusiastic. Experience of delivering customer service across a variety of communication channels. Strong verbal and written communication skills - you'll be dealing with colleagues at all levels across the organization. Basic technical troubleshooting skills and experience of Microsoft products. Able to learn and absorb knowledge quickly, including developing an understanding of SBS' Budgeting software. Maintain a high level of service standards and act professionally at all times.

What we Offer

As an equal opportunities' employer, we celebrate diversity and flexibility, and we are committed to creating an inclusive environment for our incredible team. We offer:

Generous annual leave allowance of 36 days (28+8 bank holidays) +1 for every year of service (up to a maximum of 5 days) Hybrid or remote working across the country Learning & Development Flexible benefits package including Healthcare Scheme and ability purchase Annual Leave.



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