Software Support Engineer
Job Description
Fantastic opportunity for an experienced Software Support Engineer or recent graduate to join an established software house and provider of 'Omnis Studio', an advanced, cross-platform development tool for building desktop, web and mobile applications. Together with a family of software products that compliment this primary offering.
You will be an important part of a small team, so you will have the chance to make a real difference, helping customers to effectively use our software in a variety of business environments.
Omnis Studio is used in many vertical markets and can be deployed on an expansive range of platforms, so there is opportunity to gain experience across many areas, from SQL to JavaScript, Windows to macOS and iOS.
The important criteria for joining our support team are:
Good analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of things.
Rich technical skills and understanding of programming languages and scripting
Confidence to operate in a customer facing role, with excellent communication and phone manners.
Detail-oriented, diligent and with the ability to multi-task and follow through on multiple cases.
Requirements:
Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable. An eagerness and ability to learn, both on your own and from more experienced members of the team. Good problem-solving skills and a logical approach. Good written and verbal communication skills. Ability to work independently or as part of a team and use initiative. Passionate, curious and excited by new technology and the tech industry, with a desire to develop your skills.
Desirable Experience:
Hands-on experience of scripting & programming languages. Experience working with and troubleshooting on Windows, macOS and Linux platforms. Basic understanding and experience of databases and SQL. Solid understanding of networks and networking protocols.
The position will involve:
Getting to understand our product Omnis Studio and its proprietary programming language. Communicating with customers and assisting with software support issues via phone and email Documenting your work. Exposure to a wide range of technologies.
Along with your CV, please describe what attracts you to the position, what you feel you can offer Omnis Software and any achievements that you are particularly proud of.
Closing date for applications is
30th September 2025
.Job Type: Full-time - 37.5 hors per week.
Job Type: Full-time
Pay: 24,000.00-25,000.00 per year
Work Location: In person
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Job Detail
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Job IdJD3613300
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaxmundham, ENG, GB, United Kingdom
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EducationNot mentioned