Job Description

We are a UK-based software development company specialising in solutions for industrial weighing and stock management systems, with specific interests within Grain Stores / Agriculture sector. Our products integrate advanced data handling, process automation, and real-time reporting to help clients operate efficiently and accurately.

We are looking for a

Software Support Technician

to join our friendly team and provide high-quality technical support to our customers and internal teams.

Key Responsibilities

Provide first and second-line support to end users for bespoke industrial weighing and stock management software. Diagnose and troubleshoot software, database, and configuration issues. Investigate SQL Server-related problems, including queries, stored procedures, and data integrity issues. Assist with software installation, configuration, and updates on client systems. Work closely with the development team to reproduce, document, and escalate software bugs or feature requests. Design, modify, and troubleshoot SSRS (SQL Server Reporting Services) reports using Report Builder. Maintain detailed records of support requests, resolutions, and change logs. Provide remote or on-site technical assistance as required. Support system testing, deployment, and documentation for new software releases.

Essential Skills & Experience

Proven experience in a software support or technical support role. Strong working knowledge of Microsoft SQL Server -- including T-SQL queries, stored procedures, and database maintenance. Experience with SSRS Report Builder (creating and editing reports). Familiarity with Windows Server environments, networking fundamentals, and user permissions. Excellent troubleshooting, analytical, and communication skills. Ability to manage multiple support cases and meet response/resolution targets. Strong documentation and customer service skills. Full UK driving licence (for occasional site visits).

Desirable Skills

Experience supporting industrial control or weighing systems. Good understanding of Microsoft Visual Studio (for configuration, debugging, or deployment support). Familiarity with C# environments. Knowledge of stock control, inventory management, or manufacturing systems. Understanding of data integration (e.g. APIs, data import/export).

Personal Attributes

Proactive and logical problem solver. Clear and confident communicator with both technical and non-technical users. Strong attention to detail and commitment to quality. Ability to work independently and collaboratively in a small technical team. Willingness to learn and adapt to evolving technologies and client requirements.

Benefits

Competitive salary and pension contribution. Opportunity to work with modern Microsoft technologies. Ongoing professional training and development. Friendly and collaborative team environment. Free Parking at our offices
Job Type: Full-time

Pay: 24,765.00-28,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Work Location: In person

Expected start date: 01/11/2025