Job Description

Propeller is a growing, innovative Software as a Service (SaaS) provider in the housing sector.

We are looking for a candidate that enjoys a challenge, variety, responsibility and looking for more than the standard 'Software Support' role.

As a Software Support Technician at Propeller, you will join our agile Operations team in supporting the 'Propeller Powered' cloud software system.

You will have plenty of opportunities to be involved with technical aspects to support our users' requirements with future career pathways into 2nd and 3rd line, quality assurance and project implementation.

This role is a hybrid role, allowing flexibility between home and office - Split negotiable based on candidate. Offices based in Trafford Park (M41).

Duties and responsibilities of the Software Support Technician include:

- Supporting our client base through VOIP and ticketing systems

- Analysing and resolving technical and application problems

- Ability to manage own workload & take ownership of client requests through to resolution.

- Testing bespoke software across multiple platforms (Web/Android/iOS)

- Ability to record detailed bug reports.

The candidate must be:

- Patient and empathetic when dealing with customers

- Excellent customer service skills

- The ability to explain technical issues to non-technical users

- Confident self-starter

- Can-do attitude

- Detail orientated approach

- Basic understanding of SaaS

- Willingness to learn

- Analysis and problem-solving skills

- Ability to prioritise and manage tasks

- Understanding of GDPR and the security and integrity of customers' data

Technical skills

Must have:

- Technical customer service experience

- Proficient in Microsoft Excel

Nice to have:

- Experience working within a SaaS company

- HTML/CSS knowledge

- Data Interrogation / SQL knowledge

Salary negotiable depending on experience & skillset.

Opportunity for development & growth into Project Management, Consultancy & Technical roles.

Job Type:

Full-time, Permanent

Experience:

- Technical customer service: 3 years

(Required)

- Software support: 1+ year

(Preferred)

Language:

- English

(Required)

Benefits:

- Additional leave

- Casual dress

- Company events

- Company pension

- Cycle to work scheme

- Referral programme

- Hybrid

Schedule:

- Monday to Friday 08:30 to 5:00

Ability to commute:

- Manchester, M41 7LY: reliably commute or plan to relocate before starting work

(required)

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Free parking On-site parking Referral programme Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Manchester, M41 7LY: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required) Technical support: 3 years (required)
Language:

English (required)
Work Location: Hybrid remote in Manchester, M41 7LY