Job Description

This hybrid role offers a great balance of home and office working. You'll join your colleagues in your local office at least 2 days a week.


As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be.


Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.


What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Solution Architect (Salesforce & ServiceNow)

Are you passionate about designing innovative solutions that drive business success? Join our dynamic team as a Solution Architect. You will play a crucial role in defining and communicating the structure and dynamics of solutions that meet key stakeholder requirements, identifying architectural risks, and providing recommendations for mitigation.


You'll receive a competitive salary, a car allowance, a performance-related bonus, and a range of benefits to support you across your financial, physical, and mental wellbeing.

This is some of what you can expect to be doing:

Collaborate with Enterprise Architects and business stakeholders to capture, maintain, and evolve current state architecture Adhere to established IT principles, models of governance, and data policies with key IT and business sponsors/stakeholders Collaborate with Business Analysts and stakeholders from Sales, Network Operations, Finance, and strategic 3rd Party Suppliers to gather and refine requirements, ensuring they align with business objectives Assess internal functions, systems, business strategies, and IT processes to identify enhancements that support CityFibre's future strategies and goals Ensure alignment between business and technology by connecting the organisation's mission, strategy, and processes to its technology strategy, and documenting this through various architectural models or views Manage or assist in the delivery of technical solutions that provide business advantages through effective design

What you'll bring to the role:

You will bring in-depth expertise in designing and implementing Salesforce-based solutions within a Telecoms environment. Additionally, you will have:

Experience with Telecoms, IT Industry, and Enterprise Architecture best practice methodologies, processes, functions, and data maps such as those used by TM Forum, or defined by TOGAF, ITIL, BPMN, UML, etc Demonstrable in-depth expertise in designing and implementing Salesforce-based solutions in a Telecoms environment Ability to create prototypes of proposed solutions in Salesforce and ServiceNow Ability to define and articulate complex technical solutions to non-technical stakeholders Demonstrable experience working with systems and solutions deployed in a cloud environment, ideally AWS Experience with reverse engineering undocumented legacy systems and software, including data models

Diversity, Inclusion & Belonging

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!