Job Description

Role: Netcool Solution Architect

Location: Newbury, UK

Type: Permanent/ FTE

:

Specialized & Niche Skill Set

Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool.
o The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products).

The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool.

High Business Criticality

Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience. Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage.

Perspective & Industry Best Practices

An external architect will bring global exposure and best practices from other telcos and technology providers. This ensures we don't reinvent existing patterns and instead adopt proven reference architectures for OSS modernization.

Cross-Domain Integration Needs

Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems. This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos.

Architecture Governance & Standardization

We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape. External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases.

Mentorship & Capability Building

The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer. This hybrid model allows us to balance external expertise with internal capacity-building for sustainability.

Risk Mitigation

OSS transformation impacts business operations, customer experience, and network reliability. An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction.
Job Types: Permanent, Fixed term contract
Contract length: 12 months

Pay: 60,000.00-70,000.00 per year

Experience:

OSS architecture + automation platforms : 5 years (required) o Netcool architecture : 4 years (required) OSS domains : 3 years (required) * Total: 10 years (required)