Job Description

About The Role

A Solution Consultant at Icon works directly for the Head of Solution Consulting, supporting various activities predominantly across pre-sales but also in post-sales and other areas, acting as a trusted advisor throughout the client interaction process. Key elements of the role will include:


Participation in the POC sessions, providing payments insight. Contribute to Proof of Concepts (POCs) by analysing the scope and requirements from the prospect customer and creating scope documents and indicative flows that can be used by Solution Engineers. Leading presentations, and at times high-level demonstrations with prospect clients. Supporting the Head of Solution Consulting on content creation across presentations, Solution Designs and documentation. Contributing to RFIs and RFPs by responding to questionnaires and creating bespoke solution documents.

About You

Proven experience in a Solution Consultant or Pre-Sales role, supporting Software/Product driven environments within Financial Services. Previous experience with Payments FinTechs would be considered advantageous. Our clients and prospective customers are geographically spread - we need someone that is enthusiastic and happy to travel on a regular basis (UK, EU and USA in particular). Highly communicative and confident engaging with stakeholders and prospective clients at all levels. Solid attention to detail and organisational skills. Creative ability to design and produce presentation decks, with excellent written communication to create clean and concise copy across the Pre-Sales lifecycle. Being bi-Lingual whilst not essential would be a real benefit to the role when engaging with our growing European client base.

What Do Our Solution Consultants Do?

Lead presentations and at times high-level demonstrations with prospect clients. Supporting the Head of Solution Consulting on content creation across presentations, Solution Designs and documentation. Own, detail and spec out requirements for tailored demos and collaborate with the Solution Engineers to develop. Participate and bring high energy during industry conferences (Sibos, EBA Day etc). Contribute to RFIs and RFPs. Contribute to Proof of Concepts (POCs) by analysing the scope and requirements from the prospect customer and creating scope documents and indicative flows that can be used by Solution Engineers. Involvement in workshops with prospect clients, discussing high level requirements, solutioning and carrying out whiteboarding exercises. Highlighting to internal product management where new developments are required for a prospect customer. Support the 'Pre-Discovery', working closely with project manager and any assigned project team (e.g., participating in workshops). Help facilitate the transition from pre-sales to delivery, ensuring solution outlined during pre-sales and any key elements are highlighted to the delivery. Participate in discovery workshops of the project. Support delivery team and sales team in their respective roles to help set project up for success.

What Do They Enjoy Most?

Driving workable solutions and giving our customers the best solutions to meet their needs. Fast paced environment working on multiple opportunities with different clients across different payment use cases. A balance between product, tech and sales - enabling the team to work with stakeholders across the organisation and hone a wide skillset. * The camaraderie of working in a small company/Fintech environment.