Job Description

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.


Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.



As a Commercial.Corporate Domain Solution Architect, develop architectural designs that meet our commercial and corproate goals and long-term vision. Collaborate with Finance, HR, commerce, marketing, customer experience teams, and suppliers to align technology solutions with business objectives. Stay abreast of emerging technology trends and incorporate them into our systems roadmap to maintain competitive advantages. Guide project teams from conception to delivery, ensuring designs are secure, compliant, and scalable.


Additionally, play a crucial role in managing customer data by implementing robust data management strategies that ensure data integrity, privacy, and compliance with regulations. Design and optimize systems for handling e-commerce transactions efficiently and securely to provide seamless user experiences. Leverage advanced analytics and machine learning to gain insights from customer data to drive personalized marketing efforts and improve customer satisfaction. Ensure the integration of various e-commerce platforms with backend systems to support a smooth and cohesive commercial operation.



Accountable for the developing, designing and documenting solutions and solution options (high level design / low level design and functional and non-functional) Creation of designs and documents aligned with the overall strategic objectives and technical guidance set out by the Technology Department Facilitate design decisions across development, configuration, integration, infrastructure, security, licensing, availability, compliant, storage, and change management Work closely with the Domain architect to ensure alignment to Heathrow standards and to Domain strategy Understand business requirements and scope changes and highlight any impact on delivery teams or technical solution To take part in the technology Governance processes providing specialist knowledge and assurance that Project designs are fit for purpose and comply to HAL Standards and guideline Ensure technical knowledge and integrity of Products and Solutions is transitioned into the BAU/Support organisation

Experience of development of large scale, pragmatic, business centric solutions to solve critical business challenges complying with Architectural standards Working in a collegiate framework with colleagues in data, security and integration disciplines to create fully rounded solutions Experience of building, maintaining, and influencing relationships with a range of stakeholders Previous experience of defining architectural direction and harnessing innovation for business benefit

Ideally, you'll have:

Experience as design authority for a project portfolio or major programme Previous experience of managing suppliers and partners, offshore and onshore teams TOGAF certification

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.