Job Description

Description

At Nuix, we do things differently than our competitors. Our philosophy is about hiring the best from around the world and enabling them to do what they do best. We are committed to leading edge technology, fanatical customer service, and growing our business. Be part of the team that is changing the way eDiscovery, information governance, forensic and electronic investigations are being conducted around the world.

Nuix is experiencing phenomenal international growth with no sign of abating. As a result, we require an outstanding Solutions Consultant to actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products.

About the role:

The Nuix Solution Consultant plays a key role in delivering end-to-end deployment, configuration, and optimization of Nuix software solutions, including Nuix Workstation, Nuix Automate, Nuix Discover, and Nuix Neo. This role combines technical expertise, project delivery discipline, and strong communication skills to ensure successful solution implementation and customer satisfaction.

You will work closely with Customer Success Managers (CSMs) and cross-functional teams to design, deploy, and maintain customer environments, ensuring alignment with project milestones and business outcomes.

Location:

This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.

Key Responsibilities

Software Deployment & ImplementationLead the deployment, configuration, and validation of Nuix software products in customer environments - both remote and occasionally on-site. Conduct environment readiness assessments, install application components, and configure integration points with enterprise systems. Migrate legacy configurations or data where applicable, ensuring minimal disruption to production environments. Develop and maintain installation guides and handover documentation for customer administrators.
Hardware Sizing & Architecture DesignAnalyse client requirements and data volumes to recommend optimal hardware and storage configurations. Produce architecture and deployment documentation, including data flow diagrams, network layouts, and scaling recommendations. Collaborate with customer IT teams to validate environment suitability and performance benchmarks. Maintain awareness of Nuix system performance best practices and evolving infrastructure standards (on-premises, cloud, and hybrid).
Project Management Alignment & ReportingManage individual workload and project deliverables autonomously, ensuring alignment with project timelines and milestones. Maintain accurate time tracking, status updates, and documentation within the organization's project management systems. Proactively flag risks, delays, or scope changes to project managers and CSMs. Participate in regular project status meetings, providing technical input and progress reports.
Customer Success CollaborationPartner closely with the assigned Customer Success Manager to support customer adoption, solution health, and continuous improvement initiatives. Provide ongoing professional services and advisory support to help customers maximize the value of their Nuix investment. Assist with knowledge transfer, training sessions, and post-deployment reviews. o Contribute to the development of service offerings and reusable solution templates.
Internal Process & Knowledge ImprovementContribute to internal initiatives focused on improving delivery efficiency, standardizing documentation, and enhancing internal tools. Share technical learnings, troubleshooting methods, and configuration tips with the broader team. Participate in peer reviews and collaborative design sessions for new solution frameworks.
Advanced Troubleshooting & Technical EscalationDiagnose and resolve complex technical issues involving Nuix Neo and associated platform components (e.g., Elasticsearch, PostgreSQL, Kubernetes, or cloud services). Reproduce customer issues in test environments and work with Nuix Support or Engineering for escalation where required. Analyse logs, system metrics, and performance indicators to identify root causes and implement corrective actions. + Develop and share troubleshooting playbooks for recurring or complex issues.

Skills, Knowledge and Expertise

Must have an up to date and valid passport Bachelor's Degree or equivalent combination of education and experience Relevant experience in eDiscovery, Litigation, and Corporate Investigations Experience working with various ECA and Review tools (Nuix, Clearwell, Recommind, Autonomy, Digital Reef). Experience working with various EDD processing tools (LAW, IPRO). Strong presentation skills, with excellent verbal and written communication skills A polished, professional demeanor and be capable of engaging a room full of potentially hostile/doubting technical prospects playing "stump the vendor". Highly effective customer service, communication, and organizational skills. Strong organizational, prioritization and time management ability with a deadline focus Ability to collaborate and communicate effectively across multiple time-zones Must be able to travel as needed (35%+)

Preferrable Skills:

Familiarity with various Forensic Tool Kits (Encase, AccessData). Familiarity with Docker containerized deployments Familiarity with cyber security and end point solutions such as HBSS, Splunk, Netwitness, SNARE, Sourcefire/Snort, Syslog-NG, NetOptics, Tanium, ResolutionOne, Palantir Knowledge of server and storage architecture (SAN vs NAS, iSCSI vs fiber, SAS vs SATA) Knowledge and experience with Java, Python, and/or Ruby
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

TAKEOWNERSHIP_

AND FOLLOW UP

RESILIENT_

WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW

UNAFRAID_

TO DO THE RIGHT THING, QUICKLY

TEAM NUIX_

FIRST AND FOREMOST

HERO OUR CUSTOMERS_

AND INNOVATE FOR THEM
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

About Nuix

See the bigger picture, faster.

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. We help customers collect, process and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, and with forensic accuracy. Our users rely on Nuix software to assist with challenges as diverse as criminal investigations, data privacy, eDiscovery, regulatory compliance and insider threats.

Powered by AI.

Our solutions are powered by our patented data processing engine and enhanced with AI such as Natural Language Processing. Our AI capabilities super-charge our software to identify patterns and correlations that no human could find, so that our customers get to the most relevant or risky data faster, saving on time, cost, reputation damage and even lives.



Love the role, but not the right fit for you? Know someone that might be awesome for this role?

We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card.

Send referrals to recruitment@nuix.com or message us on LinkedIn. T's & C's apply.

To all recruitment agencies: Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.