Job Description

ISS
GHE Retention Director
Contract: Commercial
Location: Surrey, KT130SL
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are currently recruiting for a GHE Retention Director to support the Divisional Director to manage the Retention and Growth across the GHE division, based on the country's commercial strategy and direction.

As the GHE Retention Director you will work collaboratively across all functions and levels of the GHE organisation to identify and capitalise on opportunities that enhance WIN, KEEP & GROW performance.
Key Responsibilities

• Be accountable for the delivery of all GHE Retention Activities
• Identify and execute strategic retention and off-market initiatives with the purpose of driving the top-line and position ISS as the preferred long term partner for our customers
• Influence client treatment and event plans, ensuing content and audience is aligned to WIN, KEEP, GROW priorities across GHE
• Ensure ISS' commercial processes and tools are efficiently implemented across all Retention activitieso Contribute in key Sales processes and prioritised customer engagement activities
• Direct, develop and motivate subject matter experts and company support teams to successfully support the retention sales process

Professional and Personal Competencies/Qualifications

• 5 yr+ experience of leading large and complex FM accounts
• Significant experience in account retention, inc. operational excellence, solution development, negotiation and formal tender / retender processes
• Significant experience in service growth related to service offerings.
• Proven track record in successfully converting retention strategies into bid retentions, through creative and innovative thinking and a solid analysis of customer needs
• Experience of strategy development and organisational wider influencing
• Decisive and action oriented, able to work with multiple stakeholders to balance customer needs
• Finds solutions to complex problems

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required