Job Description

Job Title
Solutions Support Engineer III 5540
Job Ref No
5540
Salary
up to 357,000
Start Date
ASAP
Subtitle
Solutions Support Engineer
Contract
Permanent
Location
Yeovil
Jobs in Yeovil full time
If you are looking at jobs in Yeovil full-time, we have a great role for a Solutions Support Engineer. The salary is up to 357,000. This full-time permanent position requires working 37.5 hours a week, Monday through Friday.
Due to the nature of the clients work, the successful candidate will need to be able to obtain . For this reason, we are only able to progress with applications from British nationals.
As an experienced Solutions Engineer, you will have a proven track record of successfully delivering a range of support functions in systems installation, monitoring, troubleshooting, and diagnostics for backup and storage solutions.
The site benefits from:
Firstly, easy access to travel links
Also, free parking and a subsidised on-site restaurant
The solutions engineer is responsible for:
Firstly, taking the lead for continuous improvement of existing solutions and provide expertise on how to bring the estate into a better position for meeting customer requirements.
Secondly, responding to users within set service level agreements (SLAs).
Likewise, provide 3rd line technical support and assist 1st and 2nd line support resolution.
Also, agreed build standards
Explaining technical concepts and providing guidance to the customer
Assisting the 3rd line support team with projects and problem resolution
Furthermore, assist the 3rd line support team with Microsoft Windows support where applicable.
We're looking for a person with demonstrable 2 years plus relevant working experience with backup and storage technologies, preferably with various operating systems, applications, databases, and virtualization, along with the following skills and experience:
Firstly, the ability to write technical documentation for all aspects of the technical infrastructure
Secondly, good communication and organizational skills
Likewise, knowledge of and understanding of backup technologies and storage solutions
Also, detailed knowledge of backup and storage methodologies will assist the customer in defining policies and processes.
Must have strong troubleshooting skills.
Also, knowledge of the help desk system and managing service requests, incidents, and problems
Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory, Exchange, SQL, Clustering, IBM AIX, VMware virtualization, Oracle, and other infrastructure systems
Also, agreed-upon build standards
Explaining technical concepts and providing guidance to the customer
Assisting the 3rd line support team with projects and problem resolution
Furthermore, assist the 3rd line support team with Microsoft Windows support where applicable.
We're looking for a person with demonstrable 2 years plus relevant working experience with backup and storage technologies, preferably with various operating systems, applications, databases, and virtualization, along with the following skills and experience:
Desirable skills / qualifications:
Veritas Netbackup and BackupExec
IBM Spectrum Protect and Spectrum Protect Plus
NetApp Filers
Hitachi Storage
Highly Available storage solutions
SAN Fabric
ITIL certification
Working knowledge of SM9/SNOW or similar
As an Employee you will benefit from:
Flexible benefits including, private medical and health insurance, basic cover paid by employer
Free eye test vouchers and Company pension scheme
Income protection after 6 months' service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
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