Job Description

Spa Co-Ordinator
Department: House of Elemis
Employment Type: Permanent - Full Time
Location: The House of Elemis, London
Reporting To: Spa manager
Description
To manage the House of ELEMIS bookings system to maximise utilization and most productive use of Spa Personnel to achieve department targets. To carry out all client facing duties, to deliver the ultimate ELEMIS experience to all clients; walk-ins, treatment guests and VIP visitors when required. Maintaining the highest quality of professionalism, standards, customer experience, product recommendations and retail sales within the department.
To support the Spa Manager in ensuring a smooth-running of daily operation of the flagship House of ELEMIS spa. To actively drive sales and brand awareness through skin labs, and customer events, treatment bookings and upgrades, treatment courses, and rebooking's. To Participate in internal and external events and promotional activity within the business' requirements and hours.
Contract Type: Permanent
Weekly Hours: 37.5 Hours over 5 days
What Will You Do?

• To carry out all client facing duties at front of House, demonstrating excellent communication skills with the team Spa Co-Ordinator's, Therapists and management team.
• Conducting Open and Close shifts, following operational and security duties as instructed by management.
• To ensure all Front of House employees are conducting their roles and responsibilities and level of customer service to the highest standard.
• Understand and abide by Company and departmental policies and procedures.
• To be responsible for the growth of Elemis sales in treatments and products within the house of Elemis.
• To pro-actively and enthusiastically drive sales and ensure departmental targets are met, and to strive to exceed set targets.
• To ensure all financial and KPI reporting is kept up to date and accurate on a daily and month to month basis.
• To ensure cash and card banking is processed correctly daily and are reconciled monthly.
• To ensure correct management of stock; checking stock levels, placing orders when required and ensuring Monthly stock counts are completed on time and correctly.
• To raise awareness of the Elemis brand and educate clients in the product and treatment range.
• Contribute to the Departmental targets by driving skin labs, and customer events, treatment bookings, upgrades, treatment courses, and rebooking's
• To participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• Co-Ordinate VIP visits from the point of booking to the visit itself, delivering the ultimate brand experience, whilst also delivering HD skin consultation and brand history and knowledge through tours.
• Ensure products and treatments prescribed are appropriate to clients' needs and consider medical contraindications.
• To ensuring the team are aware of their figures and targets and how the account is trading.
• To assist with the monthly changeover of the of the visual merchandise. Ensure the visual merchandise is always maintained in areas of the house.
• To maintain the front of house areas to the highest standards of cleanliness, hygiene, and presentation and to also ensure that the team is very well presented at all times.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
• To assist in the completion of stock check weekly and monthly any discrepancies on stock should be found and rectified.
• Customer returns should be recorded and returned to the Company using the appropriate paperwork (Return Goods Form).
• Handle Client feedback and complaints promptly and effectively.
• Ensure that all aspect of health and safety are always maintained.

Sustainability Responsibility

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars

What We Need From You

• 2 years industry experience
• Competent in the use of Microsoft Excel
• Passion for the Brand
• Commitment to Learning
• Exceptional Customer Service

What We Offer You!

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Private Medical Insurance
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Skills Required