Job Description

Overview of the Role


We're looking for a confident and motivated Shift Leader to support the daily operations of our Spa Services team. You'll lead by example, ensure the smooth running of shifts, and deliver outstanding customer service. Working closely with the Spa Services Manager, you'll help coach the team, manage tasks, and handle queries with professionalism and efficiency.


Join a team that values leadership, service excellence, and a collaborative spirit.

(We reserve the right to close this vacancy early if a suitable candidate is found)

What You'll Be Working On

In this role, you will be:

Running day-to-day spa operations during your shift Managing bookings and membership admin across phone, email, and face-to-face Supporting and coaching the team to deliver high-quality service Resolving customer issues and team concerns with confidence Monitoring and meeting KPIs, ensuring checklists and admin tasks are completed Assisting with staff training, rota coverage, and process improvements Liaising with internal teams to maintain smooth business operations

What Sets You Apart

We're looking for someone who can demonstrate:

Strong leadership and motivational skills Excellent communication across all platforms Calm, confident problem-solving approach Proactive mindset with a keen eye for detail Professional, approachable, and reliable Solid knowledge of Microsoft Office, especially Teams and Excel

Is This You?

Your Background:

Warm, welcoming, and customer-focused Thrives in a team environment but confident working independently Able to take initiative and own your role Flexible with working hours and keen to support when needed Passionate about delivering great service and improving team performance

The Rewards of Joining Us

Here's what you can look forward to:

Life Assurance (4 x Annual Salary) Medical Cash Plan
Membership to Nirvana Spa & Pulse 8 Complimentary guest passes
Discounts on selected products Annual Flu Vaccine Thrive Mental Health Support App Free on-site parking
( upon successful completion of probationary period)*

Equal Opportunities


Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.


We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.