Job Description

Spa Receptionist

We currently have an amazing opportunity to join the team as a Spa Receptionist at Cotswold House Hotel & Spa.

Role

Requirements:

As a Spa Receptionist, you will be expected to fulfill a minimum of 8 to 16 hours per week, from 9.30 am to 6 pm. This is on a rota basis, we are open 7 days a week.

The ideal person will have at least 1 year of customer service experience, in a similar position and will have the ability to deliver great service to our guests.

We are looking for someone who is passionate about customer care, is reliable, and is willing to learn as part of this growing team. You will need to work well alone and use initiative to solve problems and help customers.

Duties will include:

Interact with guests promptly upon arrival and departure, as per Company Standards for spa procedures. Demonstrate a working knowledge of all services and facilities of the spa and hotel, as well as local area. Therefore, ensuring our guests are assisted effectively. Professionally and competently operates the telephone system in line with both operating and Company Standards. Understanding the business and keeping up to date with the hotel's sales selling strategy and letting policy and promotions. Booking treatments and maximising diary space for treatments. Some health and safety daily checks such as pool water tests. Light cleaning duties, and tidying around the reception and pool area. Issuing towels, robes, slippers, and locker keys. Reception Administration duties such as answering the telephone, emails, taking payments and cashing up.

This can be combined with a therapist role if you are a trained spa therapist, by combining receptionist and therapist shifts.

Who We Are:

Two 28 bed hotels (Cotswold House & The Noel Arms), in the centre of Chipping Campden High Street, with restaurants, bars, coffee shop, and function venue.

Bespoke Benefits... What's in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees, and 815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.30 per hour

Expected hours: 16 - 24 per week

Benefits:

Company pension Discounted or free food Employee discount Free or subsidised travel Referral programme
Ability to commute/relocate:

Chipping Campden GL55 6AN: reliably commute or plan to relocate before starting work (required)
Experience:

customer service: 1 year (required)
Work Location: In person