Job Description

Spa Receptionist

Full-Time & Part-Time Roles Available

We are delighted to offer an exciting opportunity for a

Spa Receptionist

to join our award-winning team at Corick House Hotel & Spa.

As the first point of contact for our spa guests, you will play a vital role in creating a welcoming and relaxing environment. You will assist with all front-of-house spa operations, from handling enquiries and scheduling treatments to supporting the Spa Manager and Therapist team in delivering an exceptional guest experience.

If you are an enthusiastic, customer-focused individual with a passion for hospitality and wellbeing, we would love to hear from you.

Key Responsibilities

Provide a warm, professional, and friendly welcome to all spa guests and members. Handle all incoming calls and enquiries efficiently via the switchboard. Manage spa treatment bookings and coordinate therapist schedules. Oversee daily reception duties, ensuring the spa operates smoothly and efficiently. Complete administrative and clerical tasks accurately and on time. Support the Spa Manager and Spa Therapists to ensure daily targets and operational tasks are achieved. Maintain a thorough knowledge of all spa treatments, facilities, and products to assist guests with their enquiries. Deliver outstanding customer service and ensure every guest leaves with a memorable experience. Maintain cleanliness and presentation of the spa reception area at all times.

Skills & Attributes

Excellent interpersonal and communication skills -- both written and verbal. Highly organised with exceptional attention to detail. Professional, confident, and able to multitask in a fast-paced environment. Strong customer service focus with a calm and approachable manner. Team player with a proactive "can-do" attitude. Reliable, punctual, and committed to upholding the highest standards.

Experience

Previous experience in a customer-facing or hospitality role (spa, hotel, or similar environment) is essential. Experience usingbooking systems or reception softwareis desirable but not essential, as full training will be provided.

Employee Perks

- Free meal whilst on shift

- 28 days holiday

- Friends & family discounts in our Restaurant and Spa

- Support with the tools and training you need to develop yourself personally and professionally

- Exclusive access to our benefits platform with discounts on accommodation, gym membership, spa treatments and restaurant visits.

To get involved, please apply with your CV and we will be in touch as soon as possible. Pay rate range dependent on age and experience.

Job Types: Full-time, Part-time

Pay: Up to 12.21 per hour

Benefits:

Discounted or free food Employee discount On-site parking Referral programme
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person