Job Description

Job Title: Hotel & Spa Receptionist /

Host

20 hours per week

Responsible to: Spa Manager & Reception Manager

Overview:

To deliver a high standard of service and customer care to all hotel guests, leisure members and spa day guest whilst driving profit for the business, focusing on quality, cleanliness and providing an unforgettable experience to our guests.

Main Duties and Responsibilities

1. Always ensure that there is a strong emphasis on personal service.

2. Ensure that client confidentiality is maintained at all times.

3. Ensure all clients are greeted in an appropriate manner (according to their profile, ie, spa day, hotel, day visitor) and to Spa standards.

4. Ensure the rota created by the Spa Manager and Reception Manager is correctly followed at all times

5. Ensure that you are neatly presented in the correct uniform with hair tide back at all times and be an ambassador of the Mullion Cove Hotel & spa.

6. Ensure all standard operation procedures of the Mullion Cove Spa and Mullion Cove Hotel are adhered to at all times

7. Maintain effective communication within the departments and ensure that the Spa Manager is kept well informed of any problems / queries that have arisen.

8. To attend the daily morning meeting.

9. To communicate any changes in the day to therapists as soon as possible.

10. Ensure you recommend retail products and actively promote the spa's facilities, treatments and leisure club.

11. Handle cash and take payments through the spa till.

12. Report any problems / complaints to the Spa Manager.

13. Ensure that the therapist schedules are printed off each morning

14. To attend any department training sessions and / or meetings as required.

15. To take hotel and spa bookings, ensuring the correct procedures on bookings and deposits are followed

16. To carry out any other reasonable request as directed by the Senior Management.

17. To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceeded.

18. Looking after all the guests needs whether it's providing fresh towels, assisting within the gym area, offering refreshments, organising and managing the allocation and tidiness of lockers and tidying the leisure area etc.

19. Provide Gym inductions to new leisure members or hotel guests, ensuring correct forms are filled in and stored correctly. (training will be provided)

20. Provide guests with food and beverage items from the small menu provided in the spa.

21. To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.

22. To carry out regular checks of the reception area, treatment rooms, thermal area and gym area and reporting and logging any details as required.

23. Managing the flow of laundering the towels and robes, monitor towel levels and ensure towels and robes are returned.

24. Ensure that Spa Day guests are expected, welcomed, forms completed, shown the facilities and upsold.

25. Take bookings for spa days, treatments and potential new leisure members.

To welcome guests to the Hotel with a professional and friendly manner. To inform and up sell the products and services that are available to the guest during their visit. To carry out the duties of the Early and Late shifts as per shift procedure To deal with any requests in an efficient and courteous manner. To ensure guests are presented with their accounts and any queries are dealt with promptly and professionally. To control and be aware of the room status to ensure maximum room sales on a daily, weekly and monthly basis Ensure all financial procedures are adhered to and shift balances at the end of shift To ensure that security is maintained with respect to Money, Keys, Guest and Hotel property To answer the switchboard and deal with all incoming calls in the correct manner, both internally and externally. To be knowledgeable of the hotels reservation system, ensuring all bookings are entered correctly with correspondence kept up to date. Liaise with all departments as and when required to ensure efficiency throughout the hotel is promoted. Ensure brochure displays are kept up to date and the correct information is displayed. Carry out any other relevant duties as requested by the Hotel Management
Job Type: Permanent

Pay: From 12.21 per hour

Expected hours: 20 per week

Additional pay:

Tips
Benefits:

On-site parking
Schedule:

8 hour shift Every weekend
Experience:

customer service: 3 years (preferred)
Work Location: In person

Expected start date: 01/06/2021