Job Description

JOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyones contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartistse aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipals story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
A DAY IN THE LIFE OF A SPA THERAPIST AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
Our Municipal MGallery pillars are founded on the Heartiste guest connection and our exceptional service. When you enter our hotel you will be wowed and we aspire for our guests to be bowled over too from the moment they enter our Luxury 5 Bubble Awarded Spa. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. Our Spa Therapists create a luxurious, personalised experience for guests, offering tailored treatments that ensure exceptional care, relaxation, and a rejuvenating atmosphere for ultimate comfort and well-being.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...

• A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand.
• Level 3 NVQ / BTEC in Beauty Therapy or Equivalent
• Passion filled Spa Enthusiast driven by quality care and wellness.
• Excellent presentation skills and attention to detail demonstrating adaptability to change.
• A customer focussed approach in maintaining luxury from treatment room to all Spa Areas
• Flexibility to work varied days / weekends and shifts.

Other duties include;

• Leading client show rounds to demonstrate all Spa offerings and the ultimate journey of relaxation and wellness.
• Providing expert skincare advice through identifying the guests prescriptive needs, selling products.
• Maintain hygiene, cleanliness and H&S requirements. Taking pride in not only treatment rooms but all areas of work within the Spa and pool areas.
• Completion of Reception duties on an ad hoc basis ensuring efficiency of column dispersion.
• Stock control, management and accurate reporting.
• Time management and proactivity outside of the treatment room, taking ownership and pride of the whole Spa through teamwork.

WHAT WE OFFER
When you become one of our Heartistse, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartistse program is the benefits programme dedicated to Accor Heartistse. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra days holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. Whats not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH