Job Description

JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...We are looking for a passionate and experienced Head Therapist with the expertise to support and enhance the quality of our spa therapeutic services. We are looking for someone who can inspire a team, coordinate the customers journey and foster a professional, caring environment for both clients and staff.OUR HOTELNestled in the vibrant heart of East Londonxe2x80x99s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If youxe2x80x99re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!OUR BENEFITSYou will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn xc2xa3250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over xc2xa31000 per year

And much much more!A DAY IN THE LIFE OF A SPA THERAPIST IN OUR HOTELWhat Youxe2x80x99ll Be Doing:(Part Time: 24 Hours Contract - 3 shifts p/w)

• Consulting with clients to understand their physical conditions, needs and preferences.
• Performing various treatments such as massages, facials and other spa services in accordance with protocols and standards.
• Assess clients' needs and recommend appropriate treatments to ensure a personalised and satisfying experience.
• Preparing and maintaining cleanliness, hygiene, and organistion of treatment rooms and spa facilities.
• Ensuring a relaxed and comfortable environment for clients.
• Monitoring clients' condition during treatments and adjusting techniques as needed.
• Maintaining client records including treatments provided and any noticeable health conditions.
• Adhering to cleanliness and sanitation standards in all work areas.
• Attending staff meetings and training sessions to learn about new products or treatment protocols.
• Ensure proper use of spa products and equipment.
• Uphold the highest standards of client confidentiality and professionalism.
• Promote spa services, packages, and retail products to meet sales goals.
• Stay informed about latest spa trends, techniques, and wellness practices.
• Follow all health and safety regulations and procedures.

What We Need from You:

• Certification or diploma in massage therapy, cosmetology, or aesthetics from a recognised institution.
• Ability to maintain calm and welcoming under pressure.
• Flexibility to work weekends, bank holidays, and evenings as per the business needs.
• Proven experience as a spa therapist or massage therapist in a similar setting.
• Strong knowledge of anatomy, physiology, and various massage techniques.
• Excellent customer service and communication skills.

EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com

RBH Hospitality