Job Description

Deadline to apply: 6th May 2025

The Victoria Hotel & Spa has a new exciting position to join the newest Source Spa and Wellness team in the Brend Collection. This beautiful hotel & spa is located on Sidmouth's spectacular seafront facing the rolling waves of the English Channel along the world heritage Jurassic coast.

As a Spa Therapist, you will carry out and manage the wide range of luxurious high-end holistic and results-driven treatments on offer. Every step of our customer journey should ooze serene spa sophistication, our guests should feel special at each visit and leave relaxed and rejuvenated. You will demonstrate professionalism and exceptional customer service to provide a first-class spa and wellbeing experience. The ideal candidate will have a passion for health and wellbeing along with the appropriate qualifications.

As part of the Brend Collection, you will receive a competitive rate of pay, opportunities for progression within the spa and throughout the hotel group, ongoing training, share of staff tips, staff discounts at any Brend Collection establishment and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company that is renowned for their approach and delivery of unparalleled service in Sidmouth.

What will I be doing?

As a Spa Therapist at The Victoria Hotel you will carry out multiple spa and beauty treatments daily, including facials, massages, wellness treatments and waxing. You will also be required to help achieve sales targets and manage customer feedback.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Offer Guests a high level of service while embracing the Company's brand standards Maintain a comprehensive knowledge of all the treatments, products, promotions, spa day and spa break packages on offer. Ensure all treatments comply with current legislation and company standards. Cross sell complimentary services and recommend appropriate home care products. Working with an online booking system. Ensure client experience is proficient including bookings, payments, and consultation cards. Provide post-treatment advice, aftercare and recommendations. Interact and communicate effectively with clients, members, hotel guests, team members, Head therapist and management team. Maintain our standard of cleanliness, hygiene and professional presentation. Maintain linen and product levels in treatment rooms. Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.

What are we looking for?

To apply for the role Spa Therapist, you will need the following qualifications:

A minimum of NVQ, SVQ Level 3 in Beauty Therapy, other desirable qualifications CIDESCO, HND or HNC Diploma in Beauty Therapy.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

At least one year's experience in a busy salon or spa is desirable/required. Flexibility to work to the hours and needs of the business including shift, weekend and Bank Holiday work as well as covering shifts due to illness. Positive and friendly attitude to your colleagues, superiors and guests. Effective communication with staff and clients. Ability to work in a fast-paced environment and cover treatments and Spa Attendant duties when required. Willingness to learn a new and upcoming brand. Strong interpersonal skills. Work well within the team or independently. Confident, professional and welcoming personality. Commitment to delivering superior levels of customer service. A neat and tidy appearance (hair and fingernails) and adhere to uniform requirements.

What's in it for me?

There's plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You'll also receive discounts when ??dining at any Brend Collection establishment, discounted spa treatments and products as well as reduced accommodation rates. The Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for The Brend Collection?

The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

Job Types: Full-time, Permanent

Pay: 13.00 per hour

Work Location: In person

Reference ID: 275541INDSSH