Job Description

Supervisor | Space NK

Reports to: Store Manager, Assistant Manager

Reports: Keyholders, Beauty Advisors

Main Purpose of the Role:

The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.



They must aim to deliver:

A customer first approach A visually inspiring and inviting store environment A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Customer First

Delivers a 'customer first' experience exceeding customer expectations Supports their team to ensure a 'customer first' experience is delivered consistently

KPl's

Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion Exceeds the company acquisition target for N.dulge Supports stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and

minimise stock loss

Communication

Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and

monthly basis, focusing on their achievement

Communicates clearly and concisely with all internal and external business partners to drive

business opportunities

Commerciality

Actively identifies innovative opportunities to maximise their business Confidently analyses all available business reports to review weekly, monthly and yearly

performance

Team

Supports the store recruitment process, retaining diverse teams that deliver our 'customer first'

experience

Creates an inclusive, welcoming and approachable environment for employees to thrive in Confidently delivers feedback and escalates any performance issues to the Store Manager or Assistant

Manager

Leadership

Leads, motivates and inspires the team - be a role model! Coaches and develops their team and individuals to achieve their full potential

Store Operations

Ensures the store is maintained in line with Company maintenance and Health & Safety standards.

Communicating all needs, in a timely manner, with the Regional Manager or Property Manager

Understands and adheres to all Company loss prevention practices

Qualities

Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team Ability to understand and analyse commercial reports to drive business opportunities Ability to identify key performance behaviours and competencies within the team Strong communication skills Strong prioritising and organisational skills Leads by example Values honesty and integrity in working relationships Ability to manage change Flexibility to meet rapidly changing priorities and deadlines Ability to delegate tasks and follow up effectively to ensure completion




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