Job Description

We are recruiting for a supervisor that is passionate about Health and Wellbeing.

As a member of the management team your role, first and foremost, is to work alongside the manager in the areas of Reception and the Pool and Fitness Function. By taking professional pride and care in all areas of the job, you will contribute towards creating both an inviting environment and memorable experience for hotel and leisure club guests. You will be able to capitalise upon the strengths of The Oxfordshire and its team in helping to deliver a high standard of customer care and attention, drawing upon you own corporate awareness of current industry trends. You will work within an agreed budget and have responsibility for standards, departmental profitability, commercial edge and overall efficiency where possible. Ideally you will have Pool Plant Training and NVQ Level 3 in Fitness.

Job Responsibilities:

Make sure that we attain minimum standards as dictated by the Health & Safety Legislation and internal Audit requirements. Continually improve site standards. Instill a real sales mentality into the reception teams, so that they have the confidence and pride to promote our services to members. Provide clients with superior services, products, and guidance. Supervise team members and provide them with the training and direction they need to meet company and personal expectations. Handle complaints, and questions in a prompt manner. Prepare performance appraisals quarterly or annually and deliver them to each associate on a one-on-one basis. Direct, supervise and assist with event marketing, preparation, and clean-up. Schedule events regularly to drive new memberships and build community awareness. Build rapport and loyalty with customers by facilitating frequent communication and providing opportunities for feedback. Ensure that club facility and equipment are always kept clean, attractive, and in compliance with company standards and local regulations. Ensure that club facility and equipment are always kept clean, attractive, and in compliance with company standards and local regulations keeping in line with health and safety. Ensure the swimming pool and facilities surrounded inside and out are being regularly checked and feedback all issues relating to maintenance. Be equipped and trained to carry out checks governed by legislation.
Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Gym membership On-site parking Sick pay
Ability to commute/relocate:

Thame OX9 2PU: reliably commute or plan to relocate before starting work (required)
Experience:

Health Club / Spa: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person