Job Description

Our SPAR colleagues play a vital role within the James Hall & Co. Ltd. family. Their dedication helps us deliver excellent service across our network of over 450 company-owned stores, keeping us firmly rooted in the communities we serve.

We're proud of the impact our stores have locally and remain committed to continued growth and investment in the future.

Location:

SPAR Burrowgate, 36-40 Burrowgate, Penrith, CA11 7TA

Hours:

10 Hours per Week



About the Role

As a Post Office Assistant, you'll play a key role in providing a wide range of Post Office services to our customers. Working in a dedicated Post Office branch, you'll deliver excellent customer service while ensuring transactions are accurate, compliant, and efficient. You'll work as part of a professional, supportive team to keep the branch running smoothly and provide a positive experience for every customer.



What You'll Be Doing

You'll be responsible for a variety of Post Office services, including:



Serving customers at the Post Office counter, delivering friendly and professional service. Processing the full suite of Post Office transactions such as postage, parcels, bill payments, banking services, travel money, identity services, savings products, and vehicle licensing. Handling complex and regulated services, ensuring compliance with Post Office procedures. Reconciling daily transactions and cash, maintaining accuracy and security. Providing advice and guidance to customers on Post Office products and services. Staying up to date with new services, policies, and system updates. Working collaboratively with colleagues to ensure smooth branch operations. Reporting issues, fraud concerns, or compliance breaches promptly to management.

A Few Things About You

We're looking for reliable, customer-focused individuals who take pride in delivering excellent service. You should also be:



Friendly and approachable, with strong communication skills. Accurate and detail-oriented, with excellent numeracy skills. Responsible and trustworthy, able to handle cash and confidential information securely. A team player who can support colleagues in a busy branch environment. Adaptable and proactive in dealing with customer needs. Previous experience in financial services, customer service, or cash handling is desirable but not essential, as full training will be provided. Prepared to undertake a Disclosure and Barring Service (DBS) check, as this is a requirement for the role.

Why Join Us?

We believe in rewarding our colleagues. That's why when you join us, you'll enjoy a range of benefits designed to support your wellbeing, personal growth, and loyalty.

Loyalty Pay - Celebrate your work anniversary with a little extra! You'll earn an additional 0.55 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.

20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores -- perfect for those everyday essentials and treats.

Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.

Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.

Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid -- offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.



For more information about us and the benefits we offer, please head over to our careers page.



Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.