Job Description

Overview:
What's The Role
The Implementation Scheduling Specialist in Jamaica plays a critical role in enabling timely, efficient and revenue impacting service delivery across Network, Voice and Security Services. This position supports cross-functional teams by creating and managing implementation schedules, coordinating dependencies and tracking readiness milestones that directly contribute to customer satisfaction, on-time billing and P&L performance. The role ensures that every activation is planned with precision - accelerating revenue, minimizing delays and cost efficiencies.
This role ensures high-quality service delivery, optimized resource utilization and seamless cross-functional execution. Responsibilities:
What You'll Do
Schedule Planning and Coordination

• Develop and maintain master implementation schedules for multi-disciplinary service rollouts, encompassing network, voice and security, key focus on staging and configuration.
• Align key milestones, customer turn up, resource availability and load engineer capacity across multiple simultaneous deployments
• Coordinate dependencies among engineering teams, vendors and customer stakeholders to prevent conflicts and delays
• Include critical-path planning and contingency buffers for complex interdependent service rollouts.

Revenue Enablement and P&L Impact

• Ensure service implementation timelines align with forecasted billing dates and monthly revenue targets
• Minimize revenue leakage by proactively identifying risk to delay activations and escalating them promptly
• Optimize scheduling to reduce idle resource time and prevent avoidable truck rolls, contributing to cost control and margin protection
• Support stakeholders in reconciling activation status for revenue recognition and invoicing accuracy

Resource Allocation and Conflict Resolution

• Maintain implementation workforce assignment based on engineer expertise (e.g. voice gateways vs firewall configurations), workload and geographic availability
• Proactively identify resource bottlenecks or scheduling conflicts and adjust plans to maintain momentum

Service Delivery Support

• Track schedule progress and update timelines in delivery platforms against actual completion dates, escalate deviations as needed
• Prepare and maintain delivery dashboards that tie schedule progress to revenue tracking and operational KPIs.
• Participate in project readiness checks to confirm schedule feasibility

Cross-Functional Communication

• Serve as the central scheduler liaison point among network, voice, security engineering teams, project management and operations teams.
• Communicate schedule changes, coordinate handoffs and preserve implementation sequencing integrity
• Generate weekly scheduling reports that include revenue-impacting delays or changes

Risk and Issue Management

• Identify schedule risks (e.g. delayed pre-requisites, resource gaps) and adjust planning with mitigating strategies
• Manage schedule recovery plans and re-sequencing in response to unexpected issues.

Process Management

• Maintain standardized scheduling templates, logs of changes and post-implementation lessons learned
• Continuously refine scheduling procedures, templates, and communication processes to improve predictability and service agility
• Maintain historical scheduling records and document reasons for shifts that affect cost or revenue timing.

Qualifications:
What You'll Need
Knowledge & Experience

• Bachelor's degree in Telecommunications, Operations, Business Administration or related field
• PMP or Prince2 certified

Skills & Abilities

• Working knowledge of telecom service domains (MPLS, SD-WAN, SIP, VoIP, VPNs, firewalls)
• Proficiency in scheduling and tracking systems (e.g. MS Project), Salesforce,) and resource-loading principles
• Strong appreciation of structure workflows is advantageous
• 3+ years project coordination, workforce scheduling, or service implementation experience in Telecom or IT environment, preferably network, voice or security implementation support.
• Excel or Google Sheets expertise for reporting and forecasting support

Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Networks, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Cable & Wireless, Cable & Wireless Business, Bahamas Telecommunication (BTC), FLOW, VTR, Liberty Puerto Rico & USVI, Liberty Costa Rica, and Mas Movil. We started small, and now we're growing. We're excited about the future as we strive to unlock opportunities in the region
Why Join Us
Technology excites us, enables us, and drives us. Were proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
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