Job Description

Job Title

- Specialist Family Practitioner

Reports to

- Senior Leadership Team

Responsible for

- Duty Work

Contract type

- Permanent, 35 hours per week

Remuneration

- 29,093 per annum

Annual Leave

- 27 days plus bank holidays. After 2 years employment an additional day's holiday is added in April of each year up to a maximum of 32days.

Probationary period

- 6 months

Location -

The role is based at the My CWA office, Mill House, Brook Street, Crewe, Cheshire CW2 7DE.

Travel -

Travel around Cheshire is essential to this role. You must be a driver with your own car and business insurance.

Pension -

5% contribution into People's Pension scheme (after three months' employment).

Health & well-being programme

- A range of health and well-being support services including paid well-being days and a staff well-being room. A mentorship and buddy scheme upon starting employment.

Other benefits

All staff who successfully complete probation are added into our Simply Health Insurance which includes free counselling, access to a GP and physiotherapy; support with dental and optician fees and advice on a wide range of general and legal matters.

The Role.

The Specialist Family Practitioner (Duty Worker) role is a vital part of our service. Working alongside a Duty Manager, you'll be dealing with urgent queries that arise each day and clients that walk into our centres seeking support, as well as supporting clients with longer term needs. You'll be part of our whole family offer which will involve making contact with anyone that has come into contact with our service, including those causing harm.

It's a rewarding job and an exciting opportunity for you to deliver pioneering, first-class services to those who need them. I hope you agree - and I look forward to receiving your application.

We recruit for attitude and not necessarily qualifications

. If you want to make a positive difference, we'd love to hear from you.

Equality, diversity & inclusion are at the heart of our work

and play a crucial role in championing an inclusive approach to all our practice.

Our History and services.

Our organisation was founded in 1977 by the late Lily Jones. Lily Jones was a "gritty and determined" woman who dedicated her life to helping people escape from their abusers.

She arrived in Crewe in 1974 and, after running an action group that campaigned for women's rights, she set up what is now known as My CWA (Cheshire Without Abuse). After a long struggle to secure premises, Lily finally opened her women's refuge in 1983.

In the early days, she ran a helpline from her own home and, on several occasions, helped people move across the country herself to escape from their abusers. Lily even fought for funding while fighting her own personal battle against breast cancer. Lily sadly passed away 2003 - aged just 53 - but her commitment to helping families affected by domestic abuse lives on in the charity she set up.

Lily's legacy lives on in the multi-award-winning My CWA we know today. We offer a range of services, including a 24-hour helpline, refuge accommodation, practical advice, legal clinics, peer support groups and recovery and behaviour change programmes. We also offer specialist support for children and young people affected by domestic abuse.

Abuse can happen regardless of age, class, disability, gender identity, sexual orientation, race or religion. Last year alone, we helped around 3,000 people through our whole family approach supporting survivors, children as young as two and perpetrators who want to change their harmful behaviours.

Our vision is to build a community where adults and children live free from the fear of domestic abuse. Our mission is to help people impacted by domestic abuse, and our values are Trust, Courage and Respect.

To read more about us, this and our other roles and our work, please visit - https://www.mycwa.org.uk/

Key Responsibilities

To participate in weekly duty activities, admin tasks and rotas.

To work on call out of hours on a rota basis at evenings and weekends.

To deal with all enquiries via our helpline and website which arise, often providing a service to individuals and families in crisis.

To undertake safety planning with all clients

To take responsibility for all the functions of the post within the boundaries of delegated responsibility.

To act appropriately upon receiving enquiries from individuals, families and professionals prioritising safety and assessing their needs.

To manage a caseload of conflicting priorities and associated administrative tasks in an efficient and effective manner.

To carry out assessments as appropriate, within timescales and make onward referrals if required for support.

To facilitate meetings with other agencies/services as necessary, for instance, solicitors, benefit agency, etc.

To work in partnership with other professionals to ensure that appropriate support is provided.

To provide written and verbal reports as required and to assist in the assessing and monitoring the implementation of plans and outcomes for clients.

To keep high quality records and assists with the preparation of reports and maintain accurate case recording using the appropriate systems.

Important to note:

This role involves working outside core office hours.

Travelling around Cheshire is essential for this role. Must be a driver with own car and business insurance.

Good standard of education, literacy and numeracy.
Evidence of recent learning in a related field, e.g. social care, domestic abuse, probation. PTLLS or group facilitation would be an advantage. Understanding of the dynamics and typologies of domestic abuse. Knowledge and experience of direct work with families who have complex needs and working with people from a wide range of backgrounds. Understanding of Safeguarding for children and vulnerable adults. Excellent interpersonal and communication skills.

Strong organisational, report writing and communication skills. Assessment and support planning skills. Group work/training/facilitation skills. Proficient in IT applications, including Word, Excel and internet based research.

Ability to manage a high volume workload and conflicting priorities in a busy environment.

Demonstrable capability to conduct one's self in a calm and professional manner when dealing with the public and/or difficult situations. Self-reflective and able to embrace constructive feedback.

Ability to work with a diverse group of staff, clients and volunteers. Able to manage a wide array of tasks, projects and responsibilities.

How to apply

To apply for the role, please email Trish Thacker at patricia.t@mycwa.org.uk.

Your CV (no more than three pages)

A short supporting statement (max two pages) that sets out why you are interested in joining us - and the skills, experience and motivation you would bring to the role

Any dates when you would not be available to attend interviews

You can also call Trish on 03333 449505 if you have any questions.

Closing date: 10am Friday 22nd August 2025

First stage interviews for selected candidates: W/C 1st September 2025

Job Types: Full-time, Permanent

Pay: From 29,093.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 22/08/2025