Job Description

Location: 80 Fenchurch Street, London


Hours: Monday to Friday, 9:00am-5:30pm


Working Pattern: Hybrid (50/50)


Reports to: Data Strategy & Operations Manager - Specialist Mortgages


Department: Specialist Mortgages

About the Role

We're seeking a detail-oriented and proactive

Operations Analyst

to join our Specialist Mortgages division at Hampshire Trust Bank. You'll play a key role in supporting operational efficiency, ensuring data integrity, and driving continuous improvement across our processes. This is a hands-on role where you'll provide analytical insights, streamline workflows, and help deliver positive customer outcomes in a growing and ambitious team.

Key Responsibilities

Act as a point of contact for operational queries on data and processes Create and maintain detailed process maps and SOPs Identify inefficiencies and propose process improvements Produce operational performance reports and dashboards Track and report KPIs related to service operations Monitor, validate, and maintain data accuracy across core systems Support ad-hoc data analysis requests from stakeholders Contribute to small-change initiatives and operational improvements Collaborate with internal stakeholders to ensure successful delivery of change outcomes

What We're Looking For

Strong Excel and SQL skills; familiarity with BI tools Understanding of process improvement methodologies (Lean, Six Sigma) Analytical and problem-solving mindset with excellent attention to detail Effective communication and stakeholder engagement skills Ability to work independently with initiative and self-motivation Adaptable, proactive, and committed to continuous improvement Bachelor's degree in business, operations management, data analytics or related field is a plus Familiarity with mortgage banking concepts and regulations is a plus

Competencies & Attributes

Proactive and solutions-focused, anticipating and addressing issues before they escalate Collaborative team player who fosters transparency and accountability Strong ethical values with integrity at the core of decision-making Calmness under pressure with resilience to deliver outcomes

Benefits

Competitive remuneration Discretionary annual bonus Annual pay review Private Medical Insurance (Bupa) Mental health & wellbeing support via YuLife & Bupa 25 days annual leave (increasing with service) + Holiday Buy Scheme Cycle to Work Scheme & Green Car Scheme Enhanced family leave policies Study support & professional membership Hybrid working (50/50 split) YuLife Rewards - discounts on retail, lifestyle & experiences Pension scheme - 8% employer contribution (non-contributory) Interest-free season ticket loan Annual volunteering day & Net Zero employer commitment

If you're ready to make an impact by driving operational excellence and supporting HTB's growth in the specialist mortgages market, we'd love to hear from you.