Job Description

Appointment Type

Permanent Position

Full Time/Part Time

Full-time

Job Category

Housing

Hours

37

Location

Millmead House, Millmead, Guildford GU2 4BB

Salary Min

Grade 5 - 36,699

Salary Max

Grade 5 - 42,272

DBS Security Clearance Level Required

Basic (if access to either GCSX or Open Revenues)

Closing Date

19/12/2025

Ref No

11015

Specialist Neighbourhood Housing (Rent)

Full time, permanent

Salary 33,699 - 42,272 per annum (37 hours per week) plus essential car user allowance

Would you like to work for a high performing Income management service?



We are looking for an individual who is self-motivated and enthusiastic with excellent communications skills. A passion for delivering excellent customer service, who has a "can do" attitude and is a good team player. You will need to be an excellent problem solver, whilst offering a balance between enforcement and support in all areas of Income management.



The Housing Income Specialists provide a vital link to other service units enabling the Council to deliver a comprehensive housing and income service. We are seeking an experienced individual to join our team of four front line Housing Income Specialist, within the Neighbourhood Housing, Income Collection Team.



Acting as the first point of customer contact, the role of Housing Income Specialist is to be responsible for rent income collection and associated charges in a defined geographical area within the borough of Guildford. The role involves dealing with sensitive issues, often within a pressurised environment where strong negotiation skills and having assertiveness in difficult situations are essential requirements. Previous experience of giving debt advice and/ or welfare benefit advice would be desirable.



In return we offer a range of benefits including agile working, incremental progression related pay, highly competitive annual leave allowances, flexible working, staff discount scheme and membership of the local government pension scheme.



If you would like further details about this role please telephone Joanne Figg, Income Manager, on (01483) 444280 or 07970 518815.



If you would like to apply for this role, please log on to www.guildford.gov.uk and click Contact us, then click on Jobs.

Closing date for applications: 19/12/2025

Interview and test: week commencing 05/01/2026

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The town's geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.



We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.