Job Description

Job Purpose

Working within our Specialist Property team you will support the team and be responsible for ensuring you maintain ongoing high performance and deliver a quality, client focused operation.

Key Responsibilities

Responsibilities and Duties

Assisting the team leader and other solicitors/conveyancers in the team to motivate and co-ordinate property/conveyancing transactions to exchange of contracts and completion Liaising with clients, estate agents and other third parties for information and progress to ensure that all files are progressed expediently Under the supervision and direction of the team leader and other solicitors/conveyancers within the team, respond to correspondence in accordance with company procedures To carry out the work in accordance with the working practices Accurately enter data on the case management system

File Opening

Action new instructions and prepare for client file openings Open files for all new instructions within the required timescales Conduct welcome calls to all clients regarding their transactions Issue welcome packs to clients for all new instructions Accurately update details on matters which have already been set up and inform all parties of any changes

Client Management

Maintain and build good professional and positive working relationships with clients, external institutions and organisations, and follow up in accordance with agreed procedures Update all documentation accurately and promptly with the necessary information and ensure all matters are progressed promptly Ensure a positive client experience through high quality client service and effective communication Handle a range of different situations and react accordingly with tact, diplomacy and empathy to diffuse potentially tense confrontations in a positive and calm manner

Technical Responsibilities

Under the supervision of your team leader, and with training and guidance, carry out the following:

Obtaining the title documentation Requesting redemption statements Submitting searches including index map searches and land charge searches Preparing Contract Packs Drafting Transfer of whole Preparing Search Reports Preparing Mortgage Reports Preparing draft Completion Statements Liaising with the other side's solicitors Reviewing AML checks and Customer Due Diligence Adhere to and promote compliance with the firm's policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards Through training and other means, to keep fully up to date with relevant legislation and practice

Qualifications & Skills

Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts An effective communicator both orally and in writing, having a good command of written English and excellent numeracy Able to work accurately and clearly explain technical matters to non technical users in both written and verbal forms A client focused approach to service delivery Strong experience in using Microsoft office tools - Word, Excel, Outlook etc. Self-motivated and able to work under pressure to strict deadlines/timescales excellent communication skills and telephone manner Highly organised with a strong attention to detail with ability to prioritise work Flexible You will need to work well in a team environment and on your own initiative Able to liaise/deal with lawyers, lenders, clients and estate agents
In return, we can offer you a competitive salary and benefits package.

Job Types: Full-time, Permanent

Expected hours: 37.5 per week

Work Location: In person