Job Description

Please note this is a fixed term position until March 2026.

Working hours:

20 hours per week - Monday to Thursday and other flexible hours.

Interview Date:

To be confirmed


Crichton House provides outreach services to homeless people across Cardiff, including streetbased outreach support, accommodation, reconnection and a variety of community based floating support. We are looking for an enthusiastic, compassionate and motivated individual, to take on an exciting opportunity in the role of First Response Specialist Support Worker (Specialist Support Worker) at Cardiff First Response Outreach Service - Crichton House Outreach Services. First Response provides assertive, flexible outreach support to individuals who are rough sleeping or at risk of rough sleeping.


This role is crucial in helping the Salvation Army to move to the forefront of delivering a new generation of "unwalled" support services helping vulnerable and isolated individuals to become more hopeful and motivated to change and to build a goal focused approach to moving away from homelessness.

Your Key Responsibilities:

The First Response

Specialist Support Worker

, will work as part of a specialist team to provide assertive and reactive support to individuals who are homeless and street based, providing compassion and consistent contact, to those experiencing difficult times and rapid access into specialist support services and housing. The First Response Team provide an 'out of hours' 7 day a week service, providing evening on foot outreach to individuals who are homeless in the centre of Cardiff and targeted responses to newly homeless people who require help across the city.

The successful candidate(s) will be able to demonstrate:

Motivation towards supporting vulnerable clients to achieve focused and positive lie outcomes Good verbal and written communication skills Demonstrate values of integrity and accountability within working practice

In order to complete your application please download and read the job profile, local role profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and an Enhanced DBS with Barred List check of the Adult and Child Workforce and a full and valid UK Driving Licence.

For details of how to prove your right to work in the UK please click

here

and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.