Job Description

We are looking for an individual with a technical speciality such as Electrical, Mechanical etc.



The post holder is a good team player , organised, and willing to do tasks as needed , with great attention to detail . The post holder is courteous in their interactions with staff, contractors, and service users at all times . The post holder is physically fit for undertaking maintenance tasks.



The post holder is able to organise their daily work load to complete the tasks in the given priorities, whilst meet ing all quality standards, service level agreements and compliance requirements . The post holder is responsible for their own work includ ing associated cleaning and porterage tasks , and complies with all NHS policy standards and health and safety requirements .



Lead ing on delivery & co - ordinat ion of maintenance requirements to specialist technical areas including repairs & installations .



Undertaking complex fault diagnosis and rectify ing issues within their designated geographical zone for specialist technical areas ) to ensure compliance with HTMs and QTS-defined standard s.



Supervis ing and mentor ing less experienced members of the team ,



Conduct ing in-depth testing, inspection, and certification of specialist technical areas (i.e., electrical, mechanical and/ or air conditioning ) .



Support ing the QTS Estates Managers and Deputy Estates Managers with the planning and execution of specialist technical areas

Competent Person level in at least one of following:

Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area.



Working with, and where required managing, external contractors, ensuring high-quality work that aligns with QTS service standards.



Participat ing in the on-call rota and provide emergency cover across all zones .



Maint a in ing up-to-date records, reports, and risk assessments for audits and compliance checks.



Building positive relationships with other members of the QTS team, CNWL Site Service Managers (SSMs), and other stakeholders such as external service providers/contractors, to support and ensure delivery of QTS's services in a professional, timely manner.



Quality Trusted Solutions (QTS) are a wholly-owned subsidiary of Central and North West London NHS Foundation Trust (CNWL).



Formally CNWL's in-house estates and facilities department, following incorporation as a limited liability partnership (LLP) in November 2017, we offer a comprehensive range of estates and facilities management services and products to our clients.



Despite being owned by an NHS organisation, all applicants should be aware that new employees are appointed onto QTS's employment terms and conditions which differ from Agenda for Change. This includes differences to key areas such as pension type and holiday entitlement. For more information, please reach out to a member of our HR & People team at QTS.



Service Delivery



Uses the QTS CAFM system to access work requests and feedback on the status of jobs . Ensures own work is carried out , in accordance with the priority set ting for that task, and any work not completed is highlighted to the QTS Helpdesk . Ensures any work undertaken is recorded on the CAFM system.



Carries out reactive maintenance (including make safe) , minor installations and break down repairs as required on electrical, mechanical systems, or building fittings in accordance with competencies and training . This includes for example making safe defects , breakdowns or failures impacting on the service such as floods, power outage, and damage to property. Undertaking basic repairs to maintenance and installations as appropriate to skills level.



U ndertake s PPM (Planned Preventative Maintenance) technical tasks and associated remedial works in accordance with competencies and training .



R ecord s job activity and completion status, associated information , and any compliance or other documentation in the CAFM system an accurate and timely manner , in line with internal procedures, S ervice L evel A greements (SLAs) and Key Performance Indicators ( KPIs ) . Ensures any other site-specific logs, document registers, and schematics are kept up to date.



Escalates faults, issues, risks, and items outside of their remit, competencies, and training to the appropriate specialist contractor through the Helpdesk and line m anager e.g. tasks that require specialist assistance or skills.



Identifies and escalates issues of statutory non-compliance to line manager and appropriate A uthorised P erson (AP) or Authorising Engineer ( AE ) .



Participates as required in standby and emergency callout rota . Escalates issues and incidents are required . Acts as Competent Person in at least one of the following areas: Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area



Governance, Risk & Compliance



Applies existing policies, procedures, best practice guidance and compliance requirements in relation to QTS's services delivered .



Adheres to Health & Safety regulations including COSHH, Handling & Moving, Infection Control to ensure a safe environment for patients and staff in accordance with HSAW, industry best practice (HTM/HBN) and Trust policies and procedures.



Attends mandatory training and any other training appropriate to the role . This is to maintain existing and develop new skills as required to carry out the work .



Data & Information



Provides report s on activity relating to their geographic zone to the Estates Manager (previously titled Assistant Facilities Manager )



S upport s site surveys, audits and other compliance checks as directed .



M onitors stock levels and maintains records as appropriate .