Job Description

ABL Health delivers the Specialist Weight Management Service, Your Health Northern Lincolnshire, commissioned by North and North East Lincolnshire ICB. This service will play a central role in improving thehealth and well-being of local residents and supporting them to lose weight. The service will also offer advice and guidance and proactively signpost to relevant organisations. All of this is embedded in sustainable behaviour change and positive well-being.Main duties of the jobAs an Administrative Support Officer, you will play a vital role in the smooth running of the service by providing key administrative support. Your responsibilities will include managing phone lines, booking appointments and venues, updating patient databases, handling healthcare referrals, and liaising with clients and professionals. Youll also take incoming calls, ensure efficient message handling, and contribute to a busy, collaborative office environment. The role involves maintaining confidential patient records, using IT systems such as Excel and Word, supporting colleagues during leave or absence, and monitoring service targets. Youll also assist with general admin duties, minute-taking, and supporting clients through their journey, including contributing to engaging social media content.About usABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.Date posted23 April 2025Pay schemeOtherSalaryxc2xa323,809.50 a yearContractPermanentWorking patternFull-timeReference numberE0343-25-0011abl757Job locationsUnit 1Dunlop WayScunthorpeDN16 3RNJob descriptionJob responsibilitiesRole Purpose:You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.Main Duties and responsibilities:You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.Manage incoming healthcare referrals promptly, adhering to company timescales.Book appointments for clients and use appropriate calendar software.Record client data accurately on the appropriate service database.To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.Flexibility to cover colleagues annual leave, sickness, etc.Weekly monitoring of workload and service targets.Take meeting minutes, type and distribute them as requiredGeneral administration (record keeping, filing, etc.)Be able to encourage and assess the client`s readiness for specific behaviour changeContribute to the development and regular posting of social media contentSkills & Competencies required:Be an experienced administrator used to working in a health and/or community settingExperienced working with Microsoft Office and health-related database systemsPositive and proactive, working at pace with multiple tasksAdept in communication; positive and welcoming communication style with all patients, health professionals and colleaguesBuild strong relationships; good team player happy to work as part of a team and work independently on own tasksQuality is driven; you naturally seek high standards and actively seek to improve them.Value and remain open to new ideas and perspectives. Job descriptionJob responsibilitiesRole Purpose:You will provide administration support to the Your Health Northern Lincolnshire Service. You will ensure the smooth running of the office and the administration of the programs to meet the targets and deadlines. Responsible for a range of administrative tasks, you will be based in our Scunthorpe office.Main Duties and responsibilities:You will provide key administrative support for the service, including patient and health professional letters, patient database updates, appointment bookings, venue bookings, management of phone lines, and liaising with health professionals and colleagues.Take incoming calls, ensuring that calls are transferred to the relevant person/ department and ensuring messages are handled efficiently.To work within a busy office as part of a team, sharing work reasonably and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.Manage incoming healthcare referrals promptly, adhering to company timescales.Book appointments for clients and use appropriate calendar software.Record client data accurately on the appropriate service database.To use IT systems, including excel and word, to exchange information. Use word processing, spreadsheet, and in-house database.Flexibility to cover colleagues annual leave, sickness, etc.Weekly monitoring of workload and service targets.Take meeting minutes, type and distribute them as requiredGeneral administration (record keeping, filing, etc.)Be able to encourage and assess the client`s readiness for specific behaviour changeContribute to the development and regular posting of social media contentSkills & Competencies required:Be an experienced administrator used to working in a health and/or community settingExperienced working with Microsoft Office and health-related database systemsPositive and proactive, working at pace with multiple tasksAdept in communication; positive and welcoming communication style with all patients, health professionals and colleaguesBuild strong relationships; good team player happy to work as part of a team and work independently on own tasksQuality is driven; you naturally seek high standards and actively seek to improve them.Value and remain open to new ideas and perspectives.Person SpecificationQualificationsEssential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

• NVQ 3 level in a relevant subject

• Demonstrable experience in an administration role
• Experience of working in a team environment
• Experience with databases

• Experience in minute taking for meetings
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience of undertaking audits

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

• NVQ 3 level in a relevant subject

• Demonstrable experience in an administration role
• Experience of working in a team environment
• Experience with databases

• Experience in minute taking for meetings
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience of undertaking audits

NHS