Job Description

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

Point of contact for customer sales enquiries requiring assistance with product information and selection; capturing these enquiries as leads and co-ordinating effectively within the business to generate and support sales opportunities.

Key Accountabilities

Identify and process all incoming sales leads, providing effective handling to maximise sales opportunities across all Dimplex brands. Register all new projects and maintain any necessary updates onto CRM (Dynamics 365) to support the sales teams with the management of their projects, quotations and sales pipelines. Support all incoming customer sales enquiries requiring product selection for Dimplex heating and Xpelair ventilation systems, optimising sales opportunities when presented. Carry out CRM database maintenance and cleansing tasks to ensure records are accurate. Follow up responses to Marketing campaigns and events to develop leads and qualify into project opportunities. Carry out product sizing processes to ensure suitable product types are proposed. Understand the basic requirements of building regulations to support the promotion of product related features and benefits (full training provided). Assist external sales teams to maintain customer relationships, updating information where necessary. Provide customer support via all media routes to ensure excellent levels of customer service are maintained. Uphold the highest standards of quality, protect and consider the environment whilst adhering to our ISO9001 and ISO14001 processes and procedures. Carry out any other reasonable function necessary as requested by the line manager or their superiors and provide reasonable cover for others within the team.

Skills, Knowledge and Experience

Essential Criteria

Excellent communication skills to support customers and colleagues clearly and effectively Strong written and verbal skills A commitment to continuous improvement (many training opportunities available) Excellent attention to detail Decision making through best practice Can do, customer focussed attitude Flexible approach

Desirable Criteria

Experience of using CRM System ideally Dynamics 365 Knowledge of HVAC products, industry & building regulations Experience of using SAP or similar ERP systems Experience of operating within an ISO accredited structure Full UK Driving Licence

Competencies

Eagerness to learn Positive and friendly phone manner Ability to complete a variety of people and system-based tasks

Travel

Opportunity to travel occasionally within the UK

Glen Dimplex Values

At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

Think Customer Care About People Value Innovation Keep It Simple

Acknowledgement

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.