Job Description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn



We have an exciting opportunity for an SPHT Team Attached Administrator to join our Multidisciplinary Specialist Pelvic Health Team. The role is based at Longton Cottage Hospital and is 33.75 hours per week covering weekdays.



Do you want to be part of a dynamic, motivated, multidisciplinary team of administrators, physiotherapists and nurse specialists? Are you passionate about supporting service users and ensuring their journey through our care pathway is smooth and stress-free? Would you enjoy working in supportive environment with supervision and development opportunities to help you thrive?

If so, then a post within our skilled and friendly team could be for you!



You will receive support into the role through induction, training and beyond. There will be opportunities for personal development and career progression if desired.

The main duties for this role include:

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Act as the first point of contact for service users, providing friendly and professional assistance by phone and in person.

Manage appointments and maintain accurate patient records using the RIO NHS clinical system.

Ensure compliance with information governance policies while delivering outstanding customer care.

Keep our busy office running efficiently with your exceptional organizational and communication skills.



Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.



We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.



We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.



We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.



Please note, we may be required to close this vacancy early if we receive a high volume of applications



Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Essential criteria for this role include:

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Strong IT skills and attention to detail.

Experience with the RIO NHS system.

Customer service skills.

A commitment to high-quality service and a passion for helping people.

Ability to thrive in a fast-paced environment with competing priorities.



For further information on the , main responsibilities and Person Specification to ensure you have the relevant skills for the post, please see the attached documents.