Job Description

MMWF is a growing PCN (primary care network) which has four surgeries. All the surgeries are within the Northampton town. We have a diverse population and having someone who can speak multiple languages will be helpful but not essential.

We are looking to recruit to the post of social prescribing link worker, to work within the MMWF PCN.

The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families or carers.

Previous experience within a Primary Care setting and / or previous experience of patient consultations is preferred.

KEY TASKS

Referrals

1. Promoting social prescribing, its role in self-management, and the wider determinants of health.

2. Build relationships with key staff in GP practices within the local Primary Care Network (PCN), attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing.

3. Be proactive in developing strong links with all local agencies to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals.

4. Work in partnership with all local agencies to raise awareness of social prescribing and how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

5. Provide referral agencies with regular updates about social prescribing, including training for their staff and how to access information to encourage appropriate referrals.

6. Seek regular feedback about the quality of service and impact of social prescribing on referral agencies.

7. Be proactive in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Provide personalised support

1. Meet people on a one-to-one basis, making home visits where appropriate within organisations' policies and procedures. Give people time to tell their stories and focus on 'what matters to me'. Build trust with the person, providing non- judgemental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a person's assets.

2. Be a friendly source of information about wellbeing and prevention approaches.

3. Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.

4. Work with the person, their families and carers and consider how they can all be supported through social prescribing.

5. Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

6. Work with individuals to co-produce a simple personalised support plan - based on the person's priorities, interests, values and motivations - including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

7. Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Follow up to ensure they are happy, able to engage, included and receiving good support.

8. Where people may be eligible for a personal health budget, help them to explore this option as a way of providing funded, personalised support to be independent, including helping people to gain skills for meaningful employment, where appropriate.

9. Support community groups and VCSE organisations to receive referrals.

10. Forge strong links with local VCSE organisations, community and neighbourhood level groups, utilising their networks and building on what's already available to create a map or menu of community groups and assets. Use these opportunities to promote micro-commissioning or small grants if available.

11. Develop supportive relationships with local VCSE organisations, community groups and statutory services, to make timely, appropriate and supported referrals for the person being introduced.

12. Ensure that local community groups and VCSE organisations being referred to have basic procedures in place for ensuring that vulnerable individuals are safe and, where there are safeguarding concerns, work with all partners to deal appropriately with issues. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.

13. Check that community groups and VCSE organisations meet in insured premises and that health and safety requirements are in place. Where such policies and procedures are not in place, support groups to work towards this standard before referrals are made to them.

14. Support local groups to act in accordance with information governance policies and procedures, ensuring compliance with the Data Protection Act.

15. Work collectively with all local partners to ensure community groups are strong and sustainable.

16. Work with commissioners and local partners to identify unmet needs within the community and gaps in community provision.

17. Support local partners and commissioners to develop new groups and services where needed, through small grants for community groups, micro-commissioning and development support.

18. Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, in order to build their skills and confidence, and strengthen community resilience.

19. Develop a team of volunteers within your service to provide 'buddying support' for people, starting new groups and finding creative community solutions to local issues.

20. Encourage people, their families and carers to provide peer support and to do things together, such as setting up new community groups or volunteering.

21. Provide a regular 'confidence survey' to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.

Data capture

1. Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.

2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.

3. Support referral agencies to provide appropriate information about the person they are referring. Use the case management system to track the person's progress. Provide appropriate feedback to referral agencies about the people they referred.

4. Work closely with GP practices within the PCN to ensure that social prescribing referral codes are inputted to EMIS/SystmOne/Vision and that the person's use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements with the clinical commissioning group (CCG).

Clinical Governance

1. Identify risk issues that impact on peoples' health or social care needs.

2. Take appropriate action to the significance of the risk and consistent with protection procedures, applying protection procedures, following lone worker procedure.

3. Demonstrate effective team working inclusive of all relevant professionals.

4. Report all accidents / incidents, and all ill health, failings in equipment and / or environment to line managers.

5. Contribute towards audit and data collection as required.

6. Once assessed as competent will be accountable for their own practice within their area of responsibility when identified and agreed with the line manager.

7. Professional development.

8. Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the roles and responsibilities.

9. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

10. Work with the Clinical Director to access regular 'clinical supervision', to enable you to deal effectively with the difficult issues that people present.

Miscellaneous

1. Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

2. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

3. Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

Supervision

The postholder will have access to appropriate clinical supervision and an appropriate named individual in the PCN to provide general advice and support on a day to day basis.

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Experience:

Social prescriber: 2 years (preferred)
Work Location: In person