Job Description

Sponsor Success Coordinator (12 Month FTC)

Location:

London, UK (Hybrid, 2 days a week in office)

About the role

TM Forum is the global industry member alliance for telco and tech companies with over 800 communication service providers, vendors, hyperscalers, consultancies and system integrators, including the world's top ten CSPs and top three hyperscalers.

Role Overview

At TM Forum, our events are more than just gatherings--they're dynamic platforms that spark innovation, foster collaboration, and drive meaningful connections across the global telecoms and tech ecosystem. As Sponsorship Success Coordinator, you'll play an important role in supporting our sponsors and exhibitors throughout their journey, from onboarding to post-event wrap-up. As part of the sponsor success team, you'll assist in delivering a positive experience for our sponsors by helping to meet their goals with professionalism, creativity, and care. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, values relationship-building, and brings a proactive, solutions-focused attitude to their work.

Key Responsibilities

Sponsor & Exhibitor Relationship Support

Serve as a key contact for sponsors and exhibitors, providing helpful, timely, and friendly support throughout each stage of their engagement. Represent TM Forum with professionalism and a positive attitude, ensuring each interaction supports our values and high standards. Assist in building relationships by helping understand sponsor objectives and sharing opportunities to add value where possible. Communicate clearly and professionally by email, phone, and in virtual meetings, ensuring prompt and accurate responses.

Operational Support

Assist in coordinating sponsor deliverables and help ensure details are managed accurately and efficiently. Help develop and maintain communication plans to keep sponsors informed and engaged. Work alongside internal teams (Marketing, Conference Production, Event Operations) to support the delivery of sponsor commitments. Assist with managing sponsor assets (logos, content, booth plans) and help maintain brand consistency across platforms. Support sponsors with booth design and logistics information, ensuring they have the resources they need to succeed. Provide hands-on assistance during events, helping resolve routine issues quickly to help ensure a smooth sponsor experience.

Project & Event Support

Contribute to the preparation and improvement of sponsorship materials by providing ideas and attention to detail. Assist with the creation of post-event reports that summarize value delivered and capture feedback for future improvement. Support shared inbox management and provide general assistance with broader event operations as needed.

Experience & Qualifications

Some experience in event coordination, project coordination, sponsorship fulfillment, or customer service roles. A team player with a passion for supporting excellent customer experiences. Organized, detail-oriented, and able to manage multiple tasks with professionalism and calm. Strong communication skills--both written and verbal--with a positive, responsive approach to problem-solving. Self-motivated, adaptable, and comfortable working to deadlines. A collaborative contributor who brings enthusiasm, flexibility, and initiative to every assignment. Willingness to travel and work flexible hours, including some weekends, to help support event success. Familiarity with CRM and project management tools (e.g. Salesforce) is preferred. Experience with Microsoft Office Suite (Teams, Word, Excel, PowerPoint) required. Ability to interpret basic floorplans (desirable). Awareness of print-ready artwork specifications (e.g. bleeds, resolution, formats) and ability to assist with artwork briefing (desirable).

Diversity & Inclusion at TM Forum

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws