Job Description

DUTIES AND RESPONSIBILITIES:

Interact and deal appropriately with all community users and club members to provide a high quality of customer care.

Assist with the overall running of the Community Sports Facilities including King George V Playing Fields Changing Room / Pavilion and the 3G football pitch.

Assist with organising and facilitating all birthday / party bookings in Community Room and on 3G pitch.

Processing all cashless payments, card and on-line in accordance with the Commercial Operations Team booking system.

Carry out cleaning and monitoring duties in order to see the facilities presented in their best condition.

Supervise safe evacuation of the building in the event of any emergency.

Carry out opening up & locking up procedures in accordance with the Operational Plan for the facilities.

Serve customers at the social/bar facility when required.

To undertake any additional tasks / responsibilities as directed by the Business Operations Manager / Assistant Business Operations Manager.

Attend monthly staff training sessions.

The successful candidate will be expected to work a number of evenings and some weekends as part of their designated rota.

Person Specification:

Essential:

Team player with the ability to work unsupervised & use own initiative.

Flexible/adaptable and remaining calm under pressure.

The ability to meet deadlines.

Strong personal motivation and a commitment to CPD.

A commitment to protecting and safeguarding young people.

Desirable:

Experience in grassroots football or a similar sporting environment.

Highly effective communication / interpersonal skills.

Ability to serve the public & deal with booking enquiries.

Knowledge of setting up of sports areas.

Salary and Benefits:

Opportunities for professional development and training.

Free access to club events and matches.

Application Process:

To apply for this position, please send your CV and a cover letter outlining your suitability for the role to cobi@crewefc.org.uk by 10pm on 25/11/25.

Crewe Football Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: 7.55-12.21 per hour

Expected hours: 4 - 12 per week

Benefits:

Employee discount
Work Location: In person