Job Description

PURPOSE OF ROLE

To provide a business travel service for all or any of our client accounts in compliance with company procedures.

Taking complete ownership for the creation and execution of group bookings working with the Operational teams.

KEY OUTCOMES

To Handle individual Travel and Accommodation Book all flights and accommodation via the GDS and / or ad hoc websites. To present a full knowledge of UK & International destinations, venues and travel providers by attending trips, tradeshows and supplier visits as required Calculate and deliver travel fares and itinerary options based on the client's needs Produce all travel costing's accurately and within times frames, comply with company & client invoicing processes Proactively escalate delivery issues through notification of management to ensure continuous improvement of meeting processes, procedures and tools Display excellent written and verbal communication skills, particularly in areas relating to spelling, grammar and punctuation Show ability to work within tight deadlines and schedules Ensure client feedback is seen as an opportunity to improve. Creatively resolve all disputes in a timely and effective manner involving others where appropriate Communicate effectively with all inter departmental teams Show ability to remain calm and composed under pressure and demonstrate strong multi-tasking skills Understand, apply and promote the company's values at all times Other duties as required

PERFORMANCE MEASURES

PDR's Productivity Statistics Positive feedback from clients regarding service monitored by the satisfaction surveys Compliance to ISO Standards Departmental quality checks Academy Organic growth of clients

SCALE: PEOPLE

Reports to:

Manager

Number Direct Reports:

0

Total number reporting:

0

WOULD SUIT SOMEONE WHO

Is self-motivated Has a passion for success Has a real interest in the Travel Industry

FREEDOM TO MAKE DECISIONS

Provide input into new processes and recommend new ways of doing things Determine order of own daily/weekly tasks Make recommendations to improve efficiency Own development and training journey

KEY EXPERIENCE, KNOWLEDGE & SKILLS

Excellent communication skills both verbal and written Ability to think logically and consider all relevant aspects Able to work under pressure Accuracy and ability to follow instructions Computer proficiency in Microsoft office suite, including intermediate Excel Smartsheets knowledge and advantage Proficient knowledge of airline fares/ticketing, airline products, services, routes and networks BAI & BAII or equivalent Flexible to changing business needs Minimum 1 years Business Travel experience Galileo and Amadeus experienced consultants preferred
Job Type: Full-time

Pay: 24,000.00-30,000.00 per year

Benefits:

Casual dress Company events Free parking Sick pay Store discount Work from home
Ability to commute/relocate:

Manchester, M22 4BJ: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Manchester M22 4BJ