Job Description

Company Description

Ubisoft's 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. With 245 employees from 29 different countries, the Newcastle-based CRC is made up of Player Experience, Community Management and Knowledge Management teams. Their goal is to provide an awesome experience that will enrich the lives of players across the EMEA region (Europe, Middle East, Asia & Australia). Collectively we work together to making better gaming happen!

Mission

:

Use advanced data analytics tools to analyze large datasets from data warehouse & various platforms to generate actionable insights. Develop and maintain interactive dashboards, reports, and tools that streamline access to key business metrics and insights for stakeholders. Perform deep-dive analyses to evaluate business trends, identify inefficiencies, and uncover opportunities for improvement across operations, products, and customer experiences. Collaborate with stakeholders to define analytics requirements, identify data gaps, and design solutions that address strategic business goals. Partner closely with cross-functional teams to embed analytics into key business processes, ensuring data-driven decision-making across the organization. Lead the creation of automated reporting pipelines that reduce manual effort and improve data accuracy and consistency. Provide scenario modeling or "what-if" analysis to evaluate the potential impact of business decisions or changes in strategy. Drive data storytelling by translating complex datasets into clear narratives and actionable recommendations for technical and non-technical audiences. Research and adapt emerging analytics tools, techniques, and features to continually improve the efficiency and impact of analytic outputs. Act as the subject-matter expert in analytics, mentoring junior analysts and guiding teams on best practices for data usage and interpretation. Assist in the development and maintenance of best practices in the presentation and delivery of data

Qualifications

Bachelor's degree in a relevant course (Mathematics, Statistics, Economics, Computer Science, etc.) or equivalent experience Experience of creating and maintaining dashboards/reports for senior stakeholders, empowering data-driven decision making Experience of working in a fast-paced consumer focused/customer service industry. Experience of working with stakeholders at various levels. Good interpersonal skills with excellent written communication. Good knowledge of reporting software (e.g. Tableau, PowerBI) and at least 1 data transformation language (e.g. SQL, R, Python) Meticulous and strong analytical skills, with the ability to be proactive, draw conclusions and provide recommendations. An interest in data visualisation techniques Knowledge/Experience of using APIs would be beneficial but not essential. Interest in video games/entertainment industry a huge plus.

Additional Information

Benefits

With Ubisoft CRC, you'll receive a competitive salary along with:

Personal performance bonus Private Health Insurance (including eye care and dental) Life Assurance Long Term Disability Insurance Pension Significant discount on the world's best video games Access to Ubisoft's back catalogue on PC 22 days of holiday

Perks:

We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space. We have a kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee Regular professional and social events Monthly Ubidrinks Flexible working hours A casual dress code Fun, we like to work hard but have a laugh too!

We massively value our unique Ubisoft culture, consequently this role requires candidates to work from the office min. 2 days per week, so living within a commutable distance of Newcastle-upon-Tyne is essential.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.