Job Description

Company Description:

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.


Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.


Recognitions:

Consistently Ranked

Science

's Top Employer
Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we've been named the No. 1 company to work for in the biopharma industry in Science's Top Employers survey for four years in a row.

A Certified Great Place to Work

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma(TM), Best Workplaces in New York(TM), PEOPLE Companies That Care, Best Workplaces for Women(TM), Best Workplaces for Millennials(TM), and Best Medium Workplaces(TM) lists.


Summary: We are seeking an experienced and highly motivated Sr IT Support Engineer to provide comprehensive end-user support for our UK office. This individual will serve as the first point of contact for all IT-related inquiries, ensuring seamless operations, efficient incident resolution, and high levels of customer satisfaction. This role will also liaise with global IT teams to align local support with broader corporate IT strategies. Responsibilities:

User Support & IT Operations

Provide hands-on support for hardware, software, network, and collaboration tools. Manage ticket lifecycle via the ServiceNow platform - from logging to resolution and documentation. Troubleshoot and resolve issues related to workstations, printers, conferencing systems, and mobile devices. Support conference room equipment and AV setups for meetings and presentations.

Asset & Inventory Management

Manage local IT assets, including procurement, imaging, deployment, and lifecycle tracking. Coordinate with the global team on asset reconciliations and refresh cycles. Assist with e-waste handling and vendor coordination for hardware disposal.

Service Delivery & Compliance

Ensure adherence to global IT policies, including security and compliance frameworks. Support access control procedures, including onboarding/offboarding tasks, badge printing, and access provisioning. Enforce adherence to BYOD and endpoint compliance policies.

Vendor & Facilities Coordination

Coordinate with third-party vendors for telecom, ISP, hardware repairs, and facilities-related IT needs. Oversee local print management and telephony equipment.

Project Participation & Process Improvement

Contribute to global IT initiatives by supporting deployments and rollouts at the UK site. Proactively identify opportunities to enhance service quality and user experience. Document standard operating procedures and knowledge articles for the UK site.

Qualifications:

3+ years of IT support experience, preferably in a corporate environment. Strong knowledge of Windows and Mac OS, O365, Zoom/MS Teams, and ServiceNow. Experience with Active Directory, MDM tools (e.g., Intune or AirWatch), and remote support software. Excellent communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced setting. Must be self-motivated, customer-focused, and collaborative.

Compensation & Benefits:

At Insmed, we're committed to investing in every team member's total well-being, now and in the future. Our benefit programs vary by country but we offer the following to all Insmed team members, regardless of geographic location:Health benefits and time-off plans Competitive compensation package, including bonus Equity Awards (Long-Term Incentives) Employee Stock Purchase Plan (ESPP)



Additional Information:

Insmed Incorporated is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at

TotalRewards@insmed.com

and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.