Job Description

Title: Sr. Internal Support Engineer

Reports to: Internal Support Manager

Location/Type: London, UK / Onsite

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service.


We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas' culture while putting the customer first.


We are seeking a Sr. Internal Support (IS) Senior Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities.


You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas' VOIP system.

Responsibilities:

Minimum 10 years of IT experience/administration

Strong verbal and written communication skills

Advanced PowerShell skills including scripting

End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID)

Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers

Support/use of ConnectWise Manage and ScreenConnect

Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations

Experience taking projects/deployments from proof-of-concept to production

Desirable Qualities:

Experience working in an MSP environment

Administration and use of RMM agents/tools

Exposure to/ability to support workloads in Azure or AWS

Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password

Experience with Azure Virtual Desktop

Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.