Job Description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Northern Trust's Banking & Markets group is looking for a Senior Lead with hands-on, leadership experience that will be responsible for the day-to-day production support of FX trading applications, FX production maintenance and the 24x7 production support across APAC, EMEA and North America for various Banking & Markets applications.
Additional responsibilities include:Providing L2/L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported FX Trading applications. Analysing and resolving business queries and ensuring compliance to all controlled processes according to business and IT requirement. Developing and maintaining professional relationships with all stakeholders within IT and Business teams and provide support. Troubleshooting (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as Monitoring and attending to all alerts and escalate production issues as needed to relevant teams and management. Coordinating with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Attending on-call after office hours including weekend to support High and Critical production issue. Actively contributing to the supportability of the applications as well as continuous service improvement projects. Developing an understanding of NT's systems and products utilizing reference materials and support procedures. Presenting IT in a professional manner, exhibit customer service values in line with NT's A Approach. Adherence to corporate standards at all times.


The ideal candidate should have a fair amount of the following skills and experience:Proven experience in a technical business facing (face to face) role within a financial institution or similar industry. Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back. Expert / Extensive Knowledge of SQL is required Scripting and automation (Python, Perl, PowerShell) Extensive knowledge scripting HP Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now reporting tools Prior experience with the following applications; Trading platform Thomson Reuters, Bloomberg, FXConnect, 360T, Barx or similar Prior experience with Message Queue or similar Good understanding of software development lifecycle Demonstrated ability to manage multiple projects and adapt to changing priorities. Prior experience working in Onsite/Offshore model in particular supporting Singapore, UK and US foreign exchange trading desks Prior experience working as part of a global support team, cross training and supporting multiple critical front office applications. Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial. Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents. Prior experience working closely with other technology teams such as Development, Infrastructure and vended software support teams.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.