Job Description

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, United Kingdom
Overview:
GitHub is growing its Customer Success Architecture team in EMEA, and we are seeking an experienced Senior Manager to lead our regional team and elevate customer engagement at scale. This role is pivotal in guiding a team of Customer Success Architects who partner with enterprise customers to accelerate digital transformation through GitHub's solutions.
As a Senior Manager, you will coach and empower your team to synthesize industry insights, customer business priorities, and GitHub's product capabilities into strategies that deliver measurable value. Acting as both a leader and trusted advisor, you will help your team translate complex technical concepts into clear, actionable business outcomes, enabling customers to embed DevSecOps practices, adopt GitHub technology, and achieve sustainable success.
This role requires strong business and technical acumen with proven experience in leading high-performing, customer-facing teams. You will represent the voice of the customer internally, provide strategic guidance to cross-functional teams, and proactively shape GitHub's engagement model across the region. By fostering a culture of innovation, collaboration, and customer-centricity, you will play a critical role in expanding GitHub's impact in EMEA and ensuring our customers realize the full potential of their investment in GitHub. Responsibilities:

• Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals.
• Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment.
• Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations.
• Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies.

Qualifications:
Required Qualifications:

• 7+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience

• OR bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• OR equivalent experience.
• 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience.
• Ability to travel up to 25% to serve business or client needs

Preferred Qualifications

• 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• 1+ year(s) people management experience.
• 3+ years' experience in business consulting, consultative selling, or customer-facing experience
• 5+ years' experience orchestrating technical, support, and/or partner teams
• Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA
• 9+ years' experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives

GitHub Leadership Principles:
GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are--because we know that people flourish when they can work on their own terms.
Join us, and let's change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Skills Required