Job Description

Bachelor's degree in Business, operations, engineering or in related field

Several years of experience in logistics, e-commerce, or supply chain in operations or program function

Experienced in leading large teams

Experienced in implementing repeatable processes and driving automation or standardization

Comfortable with ambiguity and able to manage multiple priorities

Ability to influence peers and stakeholders at all levels.

Exceptional interpersonal and communication skills.



In the 3P Heavy Bulky team, we are constantly innovating to deliver the best experience to customers buying heavy bulky products such as fridges, sofas and large-screen TVs. SellerFlex is one of our key program that enables Marketplace sellers to offer retail-like, high-quality experiences to customers, whilst Amazon manages end-to-end transportation. In this program, the Operations function ensures that sellers are well supported to meet Amazon standards so we deliver best-in-class delivery experiences to our customers.



The expectations from this high-visibility and high-impact role are to lead a large team of Operations Program Managers to solve sellers' operational challenges and drive business growth. In this role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the program.



Key job responsibilities

You will:

Lead the UK SellerFlex operations team

Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business

Support internal partners, including sales and transportation in resolving complex sellers issues and escalations.

Monitor operational performance of selling partners and provide coaching/training on operational best practice

Report on daily, weekly, monthly operational KPIs and projects to senior leadership

Work with internal business intelligence teams to build the tools we need to monitor Program Customer Experience and Delivery Performance



Experience with Amazon Transportation, Supply Chain, Operations or Procurement

Strong structured thinking and problem solving ability to convert strategy into actions

Demonstrated experience in performing complex analysis

Experience with lean process, kaizen, six sigma, and process improvement



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.



Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.