Sr Subject Matter Expert (support&ops)

London, ENG, GB, United Kingdom

Job Description

London
UK

No. of Positions




1

(Posting).



We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here.



Role definition



We are looking for a proactive and customer-focused Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives with 3-5 years focused on enterprise data center environments along with Zero Touch Provisioning (ZTP) .



Expected qualification and critical experiences

Oversee the end-to-end delivery of large-scale, complex data center projects, ensuring alignment with business objectives. Develop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication. Coordinate with cross-functional teams (networking, security, operations, etc.) to ensure seamless project execution. Act as the primary point of contact for stakeholders, including senior leadership, clients, and vendors. Facilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues. Provide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards. Lead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure. Ensure that all technical solutions meet the organization's security, compliance, and performance requirements. Manage project budgets, ensuring that all expenditures are tracked and controlled. Optimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity. Work with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services. Ensure all data center projects comply with relevant regulatory requirements, industry standards, and internal governance policies. Develop and enforce policies and procedures related to data center operations, security, and disaster recovery. Implement process improvements and adopt new technologies to enhance the efficiency, reliability, and scalability of data center operations. Stay updated with the latest trends and technologies in data center management and assess their applicability to the organization's needs. Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance. Ensure service level contracts are in place with the OEMs Coordinate logistics and project management activities based on consultations with stakeholders


Desired Skills and Experience:

Desirable skills include proficiency in technology concepts, networking, security, and cloud computing. Operational Compliance, Organizational Development, Data Analysis, Interpersonal Communication, Agile Project Management, Order Management, Vendor Relations, Time Management Experience Required - 8+ Years of relevant experience with at least 3-5 years focused on enterprise data center environments. Certification - PMP, CSM, PSM, any Agile certification preferred and relevant technical certifications like CCNP.


Benefits

A supportive, diverse, and global team with a brilliant culture. Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. To know more about us visit - www.hcltech.com



For more information on how we process your personal data, please refer to HCLTech's Candidate Data Privacy Notice

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Employee Group




Business Line FT

Entity




INFRA

Auto req ID




1639060BR

Expected Date of Closure




31-Jan-2026

Reporting Manager Designation




SOLUTION DIRECTOR

Skill (Primary)




PMO-Program Management-Program Management

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Job Detail

  • Job Id
    JD4278814
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    London, ENG, GB, United Kingdom
  • Education
    Not mentioned