Job Description

London
UK

No. of Positions

1

(Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.



To learn more about how we can supercharge progress for you, visit www.hcltech.com

SrEngineer-GlobalAccountMgmt,WindowsPC

Job Summary

As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing our global account management systems. Your expertise in Windows PC management and client support will ensure high-quality service delivery while optimizing operational efficiency. You will collaborate with cross-functional teams to address client needs, troubleshoot issues, and guide junior developers, ultimately contributing to the organization's success. (1.)

Key Responsibilities

1. Maintain And Enhance Global Account Management Features By Troubleshooting Bugs And Resolving Ad-Hoc Requests, Ensuring Timely Delivery Of High-Quality Solutions That Meet Client Requirements.

2. Provide Comprehensive Client Support By Monitoring Requirements, Presenting Data, And Resolving Tickets, While Ensuring Adherence To Defined Schedules And Quality Standards For All Support Activities.

3. Create And Enhance Documentation For Capability Maturity Model Integration (Cmmi) Processes And Client Specifications, Ensuring Compliance With Organizational Standards And Client Expectations.

4. Offer Technical Guidance And Mentorship To Junior Developers, Fostering Their Growth And Enhancing Team Productivity Through Knowledge Sharing And Best Practices.

Skill Requirements

1. Proficient In Global Account Management Processes And Windows Pc Support.

2. Strong Understanding Of Client Support Methodologies And Ticket Resolution Processes.

3. Familiarity With Documentation Standards, Particularly Cmmi Requirements.

4. Excellent Communication And Interpersonal Skills For Effective Collaboration.

Certification

1. Optional But Valuable: Itil Foundation Certification.

Employee Group

Contract

Entity

INFRA

Auto req ID

1611969BR

Expected Date of Closure

01-Dec-2025

Contract Clause:

This role/position is for contractors which operate via an agency PAYE payroll or via and FCSA accredited umbrella company

Reporting Manager Designation

GROUP MANAGER

Skill (Primary)

DWP-USS-Global Account Management

Skill Level 3 (Secondary Skill 1)

DWP-USS-Global Account Management

Skill Level 3 (Secondary Skill 2)

DWP-FSS-Desk Side Services