Job Description

Role Purpose:

Provide support to staff by handling uniform-related queries and ensuring a smooth process for uniform allocation, returns and replacements. Provide support to the Retail Office manager with administrative tasks. This role involves offering excellent customer service.

Reports to:

Retail Office Manager

Key Accountabilities:

Assist staff with uniform requests, including issuing new uniforms, arranging replacements and facilitating returns.

Address and resolve basic uniform-related concerns or escalate issues to the Staff Services Assistant when necessary.

Help maintain an organised and accurate inventory of uniforms.

Provide friendly, professional and efficient assistance to staff members regarding uniform needs.

Communicate uniform policies and procedures clearly to staff.

Assist with administrative tasks related to uniform.

Provide administrative support to the Retail Office Manager.

Role Specific Criteria (Experience/Behaviours/Technical Ability)

We expect the successful candidate to have the following skills and experience:


Attention to detail and organisational skills

The ability to work independently and make decisions confidently

Problem-solving ability, to resolve issues as they arise

A flexible and hands-on approach to work.

Why Work For Us:

Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities * Annual staff party and incredible gifts after 5 years