Job Description

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It's official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Manage Content is one of the most important strategic areas within Bazaarvoice
(BV). Managing content is a complex engineering task due to the scale and the
complexity of having to understand & interact with almost all the systems and
data within our ecosystem. At this point, we are now looking for a Staff Software Engineer to join the team.

With ~2 billion products and ~800 million pieces of
user generated content to manage, this is one of BV's most influential and
Customer impacting areas.



Key work streams within Manage Content include;
Rating and Reviews, Questions and Answers and 'Connections'.

Responsibilities:

Partnership: Interacting with clients, product managers, product design and leadership to fully understand and break down the problem through discovery and solutioning Architecting and over-seeing solutions Leading and contributing to application design End-to-end involvement in software delivery Technical ownership of product and its technical direction Driving, evangelising and implementing best practices Wider prioritisation of the team's roles and responsibilities Working with team around refinement of work and understanding of the approach Demonstrating initiative around technical proposals and solutions Broader team health: coaching and mentoring other team members both technically and professionally Substantial cloud environment experience and knowledge of the latest architecture patterns including microservices, serverless, streaming, CI/CD, data management, security and observability

Requirements & Expectations:

Build great customer relationships by listening and empathizing with our customers and using creative thinking practices and processes to provide them with the solutions they really need. Provide technical and business leadership and drive innovation across portfolios to rapidly and effectively deliver great software that adds real value to our customers. Continuously develop your own expertise. Share knowledge and expertise across the wider organization or beyond through networks, events and communities of practice. You will remain "hands on" technically, balancing that with providing strategic direction to the business with the end goal of creating a cohesive vision of usable products. Have a comprehensive understanding of how the products you work on- understanding how they fit into the larger business market and organization, and use this to make technical decisions on the project. Have ownership of the architecture and design on one or more products. Review and provide input to architectural designs to drive value for our customers. Identify opportunities where the team can innovate and add value for our customers. Provide technical expertise across portfolios. Identify and resolve technical issues when required. Collaborate with the Principals/Architectural Stewardship team to Identify and implement innovative technologies that align with the long-term technology strategy. Share expertise and mentor the Engineering community across portfolios, ensuring the team is continuously improving and learning together to meet current and future product needs. Be just as good at working with people as technology. Someone who makes a team better by being part of it, and demonstrates and teaches others to do the same. Provide feedback in a timely, effective and actionable format that allows individual team members to improve. Champion the importance and principles of writing clean, quality, high performing and secure code within their team and across engineering. Be proactive about continuous improvement and innovation and encourage your team to do the same. Someone who doesn't just 'dream it' but gets it done. Have excellent communication skills that allow them to share experiences and expertise in an impactful way using the right method of communication and the right level for the audience. Be passionate about technology and actively look for ways to increase their technical knowledge. Can identify and communicate how new product offerings can add value to our customers. Have a proven track record of senior stakeholder engagement with the ability to assert themselves effectively as Leaders in the business. Be experienced in Cloud Native architecture and a keen interest in Serverless. Computing (experience is highly desired) Lead by example and be able to troubleshoot issues efficiently (which is a good way to assess your technical understanding of the architecture, the runtime, and the health/production-readiness of the platform in terms of alerting/logging/observability)

#LI-EM1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers' outcomes.
We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it's in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we're laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.
We champion what's best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.

Please note: A basic background check will be required for the successful candidate