Job Description

Job description

We are looking to hire Shift supervisors for our fantastic store in Port Road.

It takes a certain kind of person with special qualities to make it as a Shift Leader within a Starbucks. Do you have a love for customer service and a high level of dedication? Are you motivated, driven, resilient, flexible, positive and willing to go the extra mile for that perfect cup of coffee? As a Starbucks Shift leader, you will create the Starbucks Experience for our customers by providing legendary customer service with prompt service, top quality beverages and products, and maintaining a clean and comfortable store environment. Previous experience is desired but not essential.

Responsibilities and Duties

Greet customers as they arrive in store

Take customers orders with accuracy

Provide customers with information on popular coffee blends

Educate customers about the history of each coffee blend when required

Provide customers with price information and billing stubs

Give customers samples of popular blends with a view to creating sales opportunities

Offer customers demonstrations using brewing equipment

Brew coffee on instruction from customers and ensure each brew conforms to the standards set by Starbucks

Ensure that any complaints are dealt with a positive attitude, keeping the customers needs in mind at all times to ensure recurring business

Take payments and tender change

Ensure that Starbucks merchandising and signing requirements are followed appropriately

Ensure cleanliness and sanitisation of all work areas and equipment

Handling and preparing food using the correct Starbucks health and safety procedures

Preparing hot and cold beverages using the correct Starbucks beverage routine and sequencing

Delivering world-class customer service at all times

As a Starbucks Partner you'll have 30% discount at our stores along with other freebies and discounts! You'll also be given the opportunity to enter the Starbucks Barista Championships where you'll be able to showcase your coffee art skills.

What are you waiting for? Send us your CV now and get on the road to becoming a member of the Starbucks team! Please include your current email address!

Job Types: Full-time, Permanent

Pay: 12.75 per hour

Additional pay:

Bonus scheme
Benefits:

Discounted or free food
Schedule:

8 hour shift Weekend availability
Ability to commute/relocate:

Newport NP20 2NS: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person