Job Description

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Location

London, GB#

Department Name

OA Property Operations/National Stations/Kings Cross (752509) G5#

About Network Rail

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If you're ready to make a real difference, we'd love to hear from you!

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Brief Description

To provide a comprehensive monitoring and control of the stations' systems, providing accurate information to all interested parties as appropriate.

Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.


If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.


For further information including residency eligibility, please contact your recruiter for more details.

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About the role (External)

Key Accountabilities:

1. Provide regular updates on train and station services to all station users using the information systems available.


2. Update station staff and Train Operating Companies (TOCs) on potential service disruption.


3. Provide public safety and security information to all station users on a regular basis.


4. Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.


5. Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.


6. Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.


7. Assist the station team and perform other duties in light of operational requirements.


8. Fulfil allocated duties as prescribed within Emergency Plans.

Job Skills, Experience and Qualifications:

EssentialCommand of English language, both written and oral with a clear and concise speaking voice
Experience of working in a customer facing environment
Experience of working effectively as part of a team
Experience of processing and prioritising complex information in a time-pressured environment


DesirableAbility to demonstrate a proactive concern for accuracy and clarity
Understanding of train operating companies services and UK railway geography #

How to apply (External)

Salary

: Band 6- 26,459

Closing date

: 11/11/25. - Late applications will not be accepted.



What does our recruitment process look like?

Once you have applied, our Recruitment Specialist will look at your CV. If your experience matches what we're looking for, you'll be invited to an interview

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.



Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.*