Job Description

Force
South Wales Police
Role Type
Police Staff
Business Area
Operational Support Services
Department
Public Service Centre
Location
Barry, Cardiff Bay, Cardiff Central, Merthyr - Bridewell, Neath, Pontypridd
Grade
SC34
Salary
25,948.00 - 29,859.00
Part/Full Time
Full Time
Hours per Week
37
Type of Contract
Permanent
Level of Welsh language ability required?
3
Shortlisting Date
29 December 2025
Interview Date
13 January 2026
Closing Date
19/12/2025, 15:00


Job Advert Description

9 Posts Available

Full Time

Full Time post 37 hours based at Barry Police Station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata
Full Time post 37 hours Based at Pontypridd Police Station, your working hours will be Monday- Sunday 0800-1800, with weekend enhancement paid pro rata
Full Time post 37 hours Based at Neath Police Station, your working hours will be Monday- Sunday 0800-1800, with weekend enhancement paid pro rata
Full Time post 37 hours Based at Cardiff Central Police Station, your working hours will be Monday- Sunday 0800-1800, with weekend enhancement paid pro rata


Part Time

Part time post 18.5hrs based at Pontypridd Police station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata
Part time post 18.5hrs based at Neath Police station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata
Part time post 18.5hrs based at Merthyr Police station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata
Part time post 18.5hrs based at Barry Police station, your working hours will be Monday - Sunday 0800- 1800, with weekend enhancements paid pro rata
Part time post 18.5hrs based at Cardiff Bay Police Station, your working hours will be 0800-0200 Monday-Sunday, with 20% shift allowance and weekend enhancements paid pro rata

Shift Allowance, weekend enhancements and expenses will commence following an initial 5-week training, at a venue to be confirmed.

All posts will be required to provide resilience cover at all stations within the force area.

Bridgend, Neath, Swansea, Barry, Cardiff Bay, Cardiff Central, Merthyr and Pontypridd.

Would you like a career like no other? If so... Join Us


South Wales Police brings together thousands of people with the same aim - to keep South Wales safe.


We want to be the best at understanding and responding to our community's needs. To do this we need the very best candidates from a wide range of backgrounds to apply to become part of our policing family.


We are looking for someone to #JoinUs as a Station Enquiry Officer. Could you be who we are looking for?


About the team/Department you will be joining:


The Station Enquiry Officers will offer you the exciting opportunity to work with our dynamic front desk teams, delivering a vital interface between our communities and South Wales Police.


About the role and your key responsibilities:


The primary function is to serve members of our communities, providing a resolution at first point of contact, at the front desk, either in person or via the telephone. The role is based on the delivery of a high-quality service. Founded on professional training, equipping the post holder to meet the needs and expectations of our communities.


What skills and experience do we need you to bring to the role:


This is a challenging job where we require unique, resilient individuals that can work under pressure, prioritise workloads and use their initiative, whilst managing sensitive and sometimes distressing situations. Individuals need to understand the importance to provide a good quality and prompt service to customers. In return, you will have an immensely satisfying job where you are making a significant contribution to safeguarding the communities of South Wales


Essential criteria for the role


Level 3 Welsh Language is essential, or the willingness to work towards Level 3 within the first 12 months. Suitable training and support will be provided.


There are numerous benefits to working for South Wales Police, from learning and development opportunities to schemes which aim to improve your lifestyle and wellbeing, as well as generous Local Government Pension Scheme / Police Pension Schemes, paid annual leave, flexible working and family friendly policies and many more.


If you would like any more information about the role, please contact Kelly.Hoskins@south-wales.police.uk or Helena.morgan-phillips@south-wales.police.uk


The successful Candidate must be willing to undergo vetting to RV Vetting.


Please note, if you are an internal candidate and subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis


First time applying for a role with South Wales Police? Be sure to read our application guidance for some hints and tips around the application form and what to expect, Police staff application guidance | South Wales Police . Please note the successful candidate must be willing to undergo vetting to the required level.